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- Tasks: Assist customers with vehicle servicing, manage bookings, and liaise with technicians.
- Company: Join Renault Croydon, the UK's largest dealer group for Renault, Dacia, and Alpine.
- Benefits: Enjoy a competitive salary, bonus scheme, 25 days leave, and staff discounts.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and grow your career.
- Qualifications: Previous dealership experience as a service advisor is essential; full UK driving licence required.
- Other info: This is a maternity cover role for 12 months with flexible working hours.
The predicted salary is between 26700 - 40000 £ per year.
Service Advisor Croydon Dealership, CR5 £32,2200 pa + bonus Mon – Fri 8am to 6pm 1-in-3 Saturdays 8am to 12.30pm Renault Croydon seeks an experienced Automotive Service Advisor to join our Aftersales team on a maternity cover for 12 months as a fixed term contract. The role will be based at our dealership in Coulsdon, CR5. Previous dealership service advisor experience is essential for this role. Renault Retail Group is a national network of automotive dealerships representing the brands Renault, Dacia and Alpine. We are Renault’s largest dealer group selling 1 in every 5 Renault in the UK and we are 100% owned by Renault. Delivering high levels of customer service you will find their requirements and advise on cost, timescale, arranging courtesy cars, liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing. We are looking for someone who is a confident automotive service advisor and used to dealing with customers both face-to-face and over the phone. As well as having exceptional customer service skills, the ideal candidate will have the ability to promote our products and services confidently and also accurately book appointments and finalise costs for customers who visit our dealership to have their vehicle serviced. A solid track record as a dealership service advisor, service booking advisor or service receptionist is essential. Candidates with experience in using Kerridge, ADP Autoline or CDK Drive will be prioritised. Occasional movement of customer and courtesy cars will be involved in this role, so applicants must hold a full UK driving licence to be eligible for this role. In return we offer our Service Advisor a flexible basic salary starting from £32,220 per annum plus monthly Service Advisor bonus scheme, OTE £38,664 pa. Fringe benefits include 25 days annual leave + the 8 bank holidays, pension scheme, staff discounts on products and services, subsidised car option after 3 months’ service (loan plan scheme) and superb career opportunities Group-wide. HOW TO APPLY: To be considered for this vacancy, please reply including your latest CV and a brief covering letter. PLEASE NOTE: due to the high number of responses received, regretfully we are only able to respond to successful applicants. A member of the Recruitment Team will contact successful candidates shortly. No Agencies please
Service Advisor employer: Renault Retail Group UK Ltd
Contact Detail:
Renault Retail Group UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Renault brand and its products. Understanding the specific services and features offered by Renault, Dacia, and Alpine will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires exceptional interaction with customers, practice scenarios where you handle inquiries, resolve complaints, and promote services effectively to showcase your ability to provide top-notch service.
✨Tip Number 3
If you have experience with Kerridge, ADP Autoline, or CDK Drive, be prepared to discuss it in detail. Highlighting your familiarity with these systems can set you apart from other candidates and show that you can hit the ground running.
✨Tip Number 4
Network with current or former employees of Renault Croydon or similar dealerships. They can provide insights into the company culture and expectations, which can help you tailor your approach and demonstrate your genuine interest in the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a service advisor, particularly in a dealership setting. Emphasise any relevant skills such as customer service, appointment booking, and knowledge of automotive systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to deliver high levels of customer service and your familiarity with tools like Kerridge or ADP Autoline.
Highlight Relevant Skills: Clearly outline your skills that align with the job description, such as communication, problem-solving, and the ability to work under pressure. Use examples from your past roles to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Renault Retail Group UK Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive services and the specific role of a Service Advisor. Familiarise yourself with common customer queries and how to address them effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond for a customer.
✨Familiarity with Software
If you have experience with Kerridge, ADP Autoline, or CDK Drive, be ready to discuss it. Mention how you've used these systems in previous roles to manage bookings and customer interactions.
✨Ask Insightful Questions
Prepare thoughtful questions about the dealership and its operations. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
