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For Companies At a Glance
- Tasks: Book and manage customer vehicles for maintenance and repairs while ensuring satisfaction.
- Company: Join a friendly team in a dynamic automotive service environment.
- Benefits: Competitive salary, 20% bonus, 25 days leave, and gym discounts.
- Why this job: Make a real impact by delivering outstanding customer service and mentoring colleagues.
- Qualifications: Experience as a Senior Service Advisor with strong communication and organisational skills.
- Other info: Clear career progression opportunities and a supportive work culture.
Senior Service Advisor
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Location: Bristol BS4 3QB
Salary: £31,200 pa plus 20% bonus
Working hours: Monday-Friday 8am-6pm & Saturday am on a rota (overtime paid)
Are you passionate about providing an outstanding level of customer service? We’re looking for an experienced Senior Customer Service Advisor who is highly organised and efficient to join our friendly team.
What you’ll be doing
Booking customer vehicles in for maintenance and/or repairs and liaising with the workshop team to schedule the workload
Managing the customer through the entire service and repair process ensuring that all customers are completely satisfied
Overseeing and organising the booking in process of the service department in an efficient and courteous manner
Mentoring and assisting colleagues to ensure maximum workshop booking capacity is maintained to ensure targets are achieved, and to continuously maintain the highest levels of customer satisfaction
What we’re looking for
Previous experience in a Senior Service Advisor role
Strong communication skills with the ability to build rapport with customers
Ability to deliver an outstanding customer experience
Highly organised with excellent time management skills
Experience of upselling products and services
Knowledge of CDK Drive, Kerridge, SAF
A clean UK driving licence (essential)
What you’ll bring
Extensive customer service experience
Confident dealing with people
Assertive and able to handle difficult situations
Resilient
Communication skills
Organised and efficient
Good mechanical awareness and understanding of cars and parts
An understanding of warranty requirements
Computer literate including Microsoft Office
Why join us?
Basic salary of £31,200 plus 20% bonus
25 days annual leave plus Bank Holidays
Pension scheme and family-friendly policies
Discounted gym membership to support your wellbeing
Learning and development opportunities
Clear pathways to progress your career
At our core, we live by our values: we’re Solutions Driven, proud of our Heritage, committed to Integrity, always Forward Thinking, and we build Trust in everything we do. These values shape how we work, how we recruit, and how we grow – and we’re looking for someone who shares them.
Interested? Apply now
Senior Service Advisor employer: Renault Retail Group UK Ltd
Contact Detail:
Renault Retail Group UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Get to know the company before your interview. Research their values and culture, especially since they emphasise being Solutions Driven and building Trust. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Senior Service Advisor, you'll need to build rapport with customers. Try role-playing common customer scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple tasks or mentored colleagues in previous roles. This will demonstrate your ability to keep things running smoothly in a busy service department.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our friendly team and contributing to their success.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about providing outstanding customer service and how your experience aligns with our values. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from sharing examples of how you've built rapport with customers in the past. We’re all about connection here!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Renault Retail Group UK Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service principles and the automotive industry. Familiarise yourself with common issues customers face and how to resolve them, as well as the specific systems mentioned in the job description like CDK Drive and Kerridge.
✨Showcase Your Communication Skills
During the interview, demonstrate your strong communication skills by actively listening and responding thoughtfully. Use examples from your past experiences to illustrate how you've built rapport with customers and handled difficult situations effectively.
✨Be Organised and Efficient
Prepare for questions about time management and organisation. You might be asked how you would handle multiple bookings or prioritise tasks. Have a few strategies ready to share that highlight your ability to keep things running smoothly in a busy environment.
✨Emphasise Your Team Spirit
Since mentoring colleagues is part of the role, be ready to discuss your experience in team settings. Share examples of how you've supported others in achieving targets and maintaining high customer satisfaction, showing that you're not just a lone wolf but a team player.
