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- Tasks: Lead a team in telesales, selling automotive parts to businesses.
- Company: Join Renault Retail Group, a leader in the automotive industry.
- Benefits: Enjoy 25 days holiday, bonuses, discounts, and career growth opportunities.
- Other info: Work Monday to Friday with occasional Saturday mornings.
- Why this job: Be part of a dynamic team with a focus on customer service and sales success.
- Qualifications: Experience in automotive parts telesales and team supervision is essential.
We have an exciting opportunity for an experienced Parts Supervisor to join our friendly Parts team based in our Pioneer Park, Bristol (BS4) location. Why join us? We offer a competitive salary of £31,000pa OTE £37,200pa 33 days’ annual leave including Bank Holidays (option to buy or sell additional days) Pension scheme with life assurance Access to our very attractive company loan plan car scheme Discounted gym membership Staff discounts on vehicles, parts, servicing, and accessories Share Incentive Scheme Mortgage and pension advice seminars Cycle to Work scheme, including e?bikes Enhanced Maternity and Paternity policies Excellent manufacturer training and clear career development opportunities What you’ll be doing Supporting the Service Manager by the effective day-to-day running of the Parts Department by contributing to the development of departmental plans and budgets, ensuring accurate stockholding for optimal parts availability, and supporting financial and sales performance Ensuring the trade and bodyshop customers are marketed to their full potential via mail shots, visits and telephone to increase and maintain sales volume and profitability Utilise daily and weekly statistics and monthly management accounts systems to monitor and control departmental productivity and profitability Administer and resolve all customer parts enquiries and complaints in a competent and timely manner Regular stock checks and monitor continuously stock levels to ensure minimum obsolete stock Maintain Parts reception area to agreed housekeeping standards What you’ll bring Previous experience in a Part Supervisor role preferably at a main dealer Proven understanding of automotive service and parts Strong commercial awareness Excellent communication skills with the ability to build rapport with customers Ability to deliver an outstanding customer experience Highly organised with excellent time management skills Knowledge of CDK Drive, Kerridge A full UK driving licence (essential) Working hours The working hours are 40 hours per week Monday to Friday 8am-5pm with one hour for lunch. Saturday mornings 8.30am-12.30pm on a rota (1 in 3) for which overtime is paid. Interested? Please apply online with your CV
Parts Supervisor employer: Renault Retail Group UK Ltd
Contact Detail:
Renault Retail Group UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Supervisor
✨Tip Number 1
Familiarise yourself with the automotive parts industry, especially focusing on telesales. Understanding the specific products and services offered by Renault Retail Group will give you an edge in conversations during interviews.
✨Tip Number 2
Highlight your leadership skills and experience in managing a team. Be prepared to discuss specific examples of how you've successfully coached and developed team members in previous roles.
✨Tip Number 3
Prepare to demonstrate your ability to meet sales targets and improve customer service metrics. Think of quantifiable achievements from your past roles that showcase your success in these areas.
✨Tip Number 4
Network with professionals in the automotive industry, particularly those involved in parts sales. Engaging with others in the field can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Parts Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in automotive parts telesales and supervisory roles. Use specific examples that demonstrate your ability to meet sales targets and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Parts Supervisor role. Emphasise your experience in managing telesales teams and your understanding of B2B trade customers.
Highlight Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles, such as sales volume increases or successful team management outcomes. This will help you stand out as a candidate.
Follow Application Instructions: When applying, ensure you follow the instructions provided by Renault Retail Group carefully. Upload your CV as requested and double-check for any additional documents they may require.
How to prepare for a job interview at Renault Retail Group UK Ltd
✨Showcase Your Supervisory Skills
Make sure to highlight your experience in managing teams, especially in a telesales environment. Discuss specific examples of how you've motivated your team to meet sales targets and improve performance.
✨Know the Automotive Parts Industry
Familiarise yourself with the latest trends and products in the automotive parts sector. Being knowledgeable about car and LCV parts will demonstrate your passion for the industry and your ability to engage with customers effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer service challenges. Prepare scenarios where you successfully resolved issues or improved processes within your team.
✨Emphasise Customer Service Excellence
Since delivering top-quality customer service is crucial, be ready to discuss how you've ensured high levels of customer satisfaction in previous roles. Share metrics or feedback that showcase your commitment to excellent service.