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- Tasks: Lead a team in telesales, selling automotive parts to businesses.
- Company: Join Renault Retail Group, a leader in the automotive industry.
- Benefits: Enjoy 25 days holiday, bonuses, discounts, and career growth opportunities.
- Why this job: Be part of a dynamic team with a focus on customer service and sales success.
- Qualifications: Experience in automotive parts telesales and team supervision is essential.
- Other info: Work Monday to Friday with occasional Saturday mornings.
The predicted salary is between 25000 - 36000 £ per year.
Parts Supervisor Inbound & outbound parts telesales Bristol (BS4) £31,000 pa + bonus (OTE £37,200 pa) Mon to Fri 8.30am to 5:30pm + 1-in-3 Saturday mornings Renault Retail Group is looking for a Parts Supervisor to join our expanding Trade Parts Hub in Bristol, BS4. Current experience in automotive Parts office supervisor experience, either at a dealer group telesales department or at a motor factors organization, is essential. You will supervise a team of telesales operatives that carry out inbound and outbound calls to new and existing b2b trade customers, local and regional businesses and fleet clients with the objective of selling and promoting branded automotive car and LCV parts, accessories and consumables. The team’s objectives include achievement of sales targets, development of trade accounts and up-sale opportunities by phone and email, ensuring 98% or higher calls answered, ensuring consistent and accurate assignment of orders to the correct van routes within delivery van cut-off times, and delivering top quality customer service at all times. Duties will include Ensuring own and telesales team’s targets for sales volume and turnover are achieved Assisting with daily team management, performance, coaching and development Assisting management with recruitment, induction and training activities Helping to maintain optimal levels of customer service Monitoring systems, processes and interactions with colleagues outside the Parts Telesales teams with a view to reporting on areas of improvement as and when necessary You\’ll have career experience as a supervisor, senior or assistant manager experience in automotive parts telesales, in business-to-business, trade car and van parts, TPS or motor factor supply to fleet clientele. The working hours are Monday to Friday 8.30am to 5:30pm with 30 minute lunch break, plus 1-in-3 Saturday mornings 8:30am to 12:30pm. In return we offer a basic salary of £31,000 per annum, plus a monthly team bonus. OTE circa £37,200 pa. Benefits include 25 days holiday + the 8 bank holidays, pension including life assurance, employee and family discounts on products and services, eye care vouchers, subsidised car option after 3 months’ service (loan plan scheme), subsidised gym membership, share incentive scheme and superb career opportunities Group-wide. HOW TO APPLY: Hit \”Apply\” and follow the instructions provided by our Recruitment platform, which will include a request to upload your CV. No agencies please
Parts Supervisor employer: Renault Retail Group UK Ltd
Contact Detail:
Renault Retail Group UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Supervisor
✨Tip Number 1
Familiarise yourself with the automotive parts industry, especially focusing on telesales. Understanding the specific products and services offered by Renault Retail Group will give you an edge in conversations during interviews.
✨Tip Number 2
Highlight your leadership skills and experience in managing a team. Be prepared to discuss specific examples of how you've successfully coached and developed team members in previous roles.
✨Tip Number 3
Prepare to demonstrate your ability to meet sales targets and improve customer service metrics. Think of quantifiable achievements from your past roles that showcase your success in these areas.
✨Tip Number 4
Network with professionals in the automotive industry, particularly those involved in parts sales. Engaging with others in the field can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Parts Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in automotive parts telesales and supervisory roles. Use specific examples that demonstrate your ability to meet sales targets and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Parts Supervisor role. Emphasise your experience in managing telesales teams and your understanding of B2B trade customers.
Highlight Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles, such as sales volume increases or successful team management outcomes. This will help you stand out as a candidate.
Follow Application Instructions: When applying, ensure you follow the instructions provided by Renault Retail Group carefully. Upload your CV as requested and double-check for any additional documents they may require.
How to prepare for a job interview at Renault Retail Group UK Ltd
✨Showcase Your Supervisory Skills
Make sure to highlight your experience in managing teams, especially in a telesales environment. Discuss specific examples of how you've motivated your team to meet sales targets and improve performance.
✨Know the Automotive Parts Industry
Familiarise yourself with the latest trends and products in the automotive parts sector. Being knowledgeable about car and LCV parts will demonstrate your passion for the industry and your ability to engage with customers effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer service challenges. Prepare scenarios where you successfully resolved issues or improved processes within your team.
✨Emphasise Customer Service Excellence
Since delivering top-quality customer service is crucial, be ready to discuss how you've ensured high levels of customer satisfaction in previous roles. Share metrics or feedback that showcase your commitment to excellent service.
