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- Tasks: Supervise a telesales team selling automotive parts to businesses.
- Company: Join Renault Retail Group, a leader in the automotive industry.
- Benefits: Enjoy 25 days holiday, bonuses, discounts, and career growth opportunities.
- Why this job: Be part of a dynamic team with a focus on sales and customer service.
- Qualifications: Experience in automotive parts telesales and team supervision is essential.
- Other info: Work Monday to Friday with occasional Saturday mornings.
Parts Supervisor
Please make an application promptly if you are a good match for this role due to high levels of interest.
Inbound & outbound parts telesales
Bristol (BS4)
£31,000 pa + bonus (OTE £37,200 pa)
Mon to Fri 8.30am to 5:30pm + 1-in-3 Saturday mornings
Renault Retail Group is looking for a Parts Supervisor to join our expanding Trade Parts Hub in Bristol, BS4.
Current experience in automotive Parts office supervisor experience, either at a dealer group telesales department or at a motor factors organization, is essential.
You will supervise a team of telesales operatives that carry out inbound and outbound calls to new and existing b2b trade customers, local and regional businesses and fleet clients with the objective of selling and promoting branded automotive car and LCV parts, accessories and consumables.
The team’s objectives include achievement of sales targets, development of trade accounts and up-sale opportunities by phone and email, ensuring 98% or higher calls answered, ensuring consistent and accurate assignment of orders to the correct van routes within delivery van cut-off times, and delivering top quality customer service at all times.
Duties will include
Ensuring own and telesales team’s targets for sales volume and turnover are achieved
Assisting with daily team management, performance, coaching and development
Assisting management with recruitment, induction and training activities
Helping to maintain optimal levels of customer service
Monitoring systems, processes and interactions with colleagues outside the Parts Telesales teams with a view to reporting on areas of improvement as and when necessary
You\’ll have career experience as a supervisor, senior or assistant manager experience in automotive parts telesales, in business-to-business, trade car and van parts, TPS or motor factor supply to fleet clientele.
The working hours are Monday to Friday 8.30am to 5:30pm with 30 minute lunch break, plus 1-in-3 Saturday mornings 8:30am to 12:30pm.
In return we offer a basic salary of £31,000 per annum, plus a monthly team bonus. OTE circa £37,200 pa.
Benefits include 25 days holiday + the 8 bank holidays, pension including life assurance, employee and family discounts on products and services, eye care vouchers, subsidised car option after 3 months’ service (loan plan scheme), subsidised gym membership, share incentive scheme and superb career opportunities Group-wide.
HOW TO APPLY:
Hit \”Apply\” and follow the instructions provided by our Recruitment platform, which will include a request to upload your CV.
No agencies please
Parts Supervisor employer: Renault Retail Group UK Ltd
Contact Detail:
Renault Retail Group UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Supervisor
✨Tip Number 1
Familiarise yourself with the automotive parts industry, especially focusing on telesales. Understanding the specific products and services offered by Renault Retail Group will help you speak confidently about how you can contribute to the team.
✨Tip Number 2
Highlight your leadership skills during any interactions. As a Parts Supervisor, you'll be managing a team, so showcasing your experience in coaching and developing others will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your strategies for achieving sales targets. Be ready to share specific examples of how you've successfully met or exceeded goals in previous roles, particularly in a telesales environment.
✨Tip Number 4
Network with professionals in the automotive industry, especially those involved in parts sales. Engaging with current employees or industry contacts can provide valuable insights and potentially strengthen your application.
We think you need these skills to ace Parts Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in automotive parts telesales and supervisory roles. Use specific examples that demonstrate your ability to meet sales targets and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your leadership skills. Mention how your previous experience aligns with the responsibilities of the Parts Supervisor role and how you can contribute to the team's success.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements from your past roles, such as sales growth percentages or successful team management outcomes. This will help demonstrate your capability to excel in the position.
Follow Application Instructions: When applying, ensure you follow the instructions provided by the recruitment platform carefully. Upload your CV and any other required documents as specified, and double-check for any errors before submitting your application.
How to prepare for a job interview at Renault Retail Group UK Ltd
✨Showcase Your Supervisory Skills
Make sure to highlight your experience in supervising teams, especially in a telesales environment. Discuss specific examples of how you've managed performance, coached team members, and achieved sales targets.
✨Understand the Automotive Parts Industry
Familiarise yourself with the automotive parts sector, particularly the products and services relevant to the role. Being able to discuss industry trends or challenges will demonstrate your knowledge and passion for the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Prepare scenarios where you successfully handled difficult situations or improved team performance, as these will showcase your capability to lead effectively.
✨Emphasise Customer Service Excellence
Since delivering top-quality customer service is crucial, be ready to discuss how you've ensured high levels of customer satisfaction in previous roles. Share specific metrics or feedback that illustrate your commitment to customer care.
