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- Tasks: Manage calls to supply automotive parts and build relationships with trade customers.
- Company: Join a friendly team at Renault and Dacia's Trade Parts Hub in Hayes.
- Benefits: Enjoy a competitive salary, bonuses, staff discounts, and excellent training opportunities.
- Why this job: Make an impact in the automotive industry while developing your career.
- Qualifications: Experience in telesales or retail parts, with strong communication skills.
- Other info: Flexible hours, great work-life balance, and 33 days annual leave.
The predicted salary is between 32000 - 36800 £ per year.
We are looking for a Parts Telesales Advisor to join our friendly and supportive Trade Parts Hub in Hayes. You’ll be part of a collaborative team representing the Renault and Dacia brands and supporting a wide range of business customers.
What you’ll do
- Manage both inbound and outbound calls to supply branded automotive parts, accessories, and consumables to trade, fleet, and local business customers.
- Handle telephone and email enquiries from new and existing B2B customers.
- Process accurate parts orders and allocate them to the correct delivery routes.
- Make courtesy calls before delivery cut-off times.
- Build positive relationships with trade accounts.
- Suggest helpful add-on products when appropriate, without applying pressure.
- Maintain a high call-answering rate.
- Create and update sales and VOR reports.
- Support our click-and-collect counter when needed.
- Assist with quarterly stock takes and occasional warehouse/logistics tasks.
- Use parts systems to identify product compatibility and manage queries.
What we’re looking for
- Experience in automotive parts telesales, motor factors, B2B trade supply, or a retail parts environment.
- Clear and confident communication skills.
- Good organisational skills and accuracy when processing orders.
- A calm, professional approach and a genuine focus on customer satisfaction.
- Experience with systems such as Kerridge, Keyloop/CDK or Autoline is helpful but not essential.
Hours & Pay
- Basic salary: £32,000 per annum.
- OTE: £36,800 per annum (achievable and regularly reached).
- Hours: Monday-Friday 8:00, plus alternate Saturday mornings 8:30.
Benefits
- Pension scheme with life assurance.
- Staff discounts on vehicles, parts, servicing, and accessories.
- Access to our company loan car scheme.
- Share Incentive Scheme.
- Mortgage and pension advice seminars.
- Excellent manufacturer training and clear career development opportunities.
- Cycle to Work scheme, including e-bikes.
- Discounted gym membership.
- Enhanced Maternity and Paternity policies.
- Eye test voucher scheme.
- 33 days annual leave including Bank Holidays (option to buy or sell additional days).
How to apply
Click Apply Now and follow the instructions on our recruitment platform, including uploading your CV. Raja Mallik from the Recruitment Team will contact shortlisted candidates. No agencies please.
Parts Telesales Advisor in North East employer: Renault Retail Group (UK) Ltd.
Contact Detail:
Renault Retail Group (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Telesales Advisor in North East
✨Tip Number 1
Get to know the company! Research Renault and Dacia, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. Focus on clear communication and building rapport, just like you would with trade customers.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out more about the team and the role. Think about what you want to know about the work culture or growth opportunities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Parts Telesales Advisor in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in automotive parts telesales or similar roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Parts Telesales Advisor role. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of phone and email interactions, make sure your application reflects your clear and confident communication style. We love candidates who can express themselves well!
Apply Through Our Website: Don’t forget to apply through our recruitment platform! It’s the easiest way for us to receive your application and get in touch with you. We can’t wait to hear from you!
How to prepare for a job interview at Renault Retail Group (UK) Ltd.
✨Know Your Products
Familiarise yourself with the automotive parts and accessories relevant to Renault and Dacia. Understanding the products you’ll be selling will not only boost your confidence but also help you answer questions more effectively during the interview.
✨Showcase Your Communication Skills
Since this role involves handling calls and emails, practice clear and confident communication. You might want to prepare a few examples of how you've successfully managed customer inquiries or resolved issues in the past.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and organise tasks, especially when processing orders. Think of specific instances where your organisational skills made a difference in your previous roles.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your telesales skills. Practise handling a mock call where you suggest add-on products without being pushy. This will show your ability to build relationships while maintaining professionalism.