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For Companies At a Glance
- Tasks: Manage warranty claims and ensure maximum recovery for profitability.
- Company: Dynamic automotive company with a focus on teamwork and innovation.
- Benefits: Flexible part-time hours, hybrid working, competitive salary, and generous leave.
- Why this job: Join a collaborative team and make a real impact in the automotive industry.
- Qualifications: Experience in warranty control or service advising, strong communication, and negotiation skills.
- Other info: Opportunity for professional growth and access to manufacturer training.
The predicted salary is between 15288 - 17000 £ per year.
Location: Bolton BL3 2NU
Salary: £15,288 pa + bonus
Hours: Part-time, 3 days per week (flexible days), 9am–5pm
We can offer hybrid working for this role 2 days per week from home. Please note that there is no onsite parking.
About the Role
In this position, you will play a vital part in safeguarding profitability by ensuring accurate, timely and maximised recovery of warranty claims. Your responsibilities will include:
- Submitting claims using technicians’ reports in line with manufacturer guidelines
- Negotiating with warranty providers and manufacturers to secure rightful reimbursements
- Preparing invoices for internal preparation work, job card management, filing and other admin duties
- Following up outstanding warranty invoices to drive recovery rates
- Maintaining accurate records via our Dealer Management System (DMS) and MS Excel
- Promoting best practice across our regional network to ensure optimal claim success
You’ll collaborate closely with Service Advisors, Technicians, the Parts Manager, Accounts, and the Head of Business; so teamwork and clear communication are key.
About You
We’re looking for someone who can combine technical knowledge with customer-first service and strong negotiation skills. To succeed in this role, you should have:
- A proven track record as a Warranty Controller or Senior Service Advisor
- Confidence in handling warranty disputes with professionalism and fairness
- Excellent communication skills (face-to-face, phone, email, live chat)
- Experience with warranty systems and dealer management systems (Kerridge, ADP Autoline, CDK Drive, or similar)
- Competence with Microsoft Office, particularly Excel, Word, Outlook, and Teams
- The ability to handle sensitive cases with discretion and accuracy
- A self-motivated and organised approach, with the ability to prioritise effectively
Working Hours
This role is part-time 21 hours per week, 3 days per week (flexible days), 9am–5pm with 1 hour for lunch. We can offer hybrid working 2 days per week working from home.
What we can offer you
- Basic salary of £15,288 pa plus bonus
- 25 days annual leave plus Bank Holidays (pro rata)
- Pension scheme with life assurance
- Holiday buy/sell scheme
- Enhanced maternity/paternity leave
- Gym membership discount
- Cycle-to-work scheme
- Discounts on company products and services
- Manufacturer training
Warranty Controller- Part time in Farnworth employer: Renault Retail Group (UK) Ltd.
Contact Detail:
Renault Retail Group (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Controller- Part time in Farnworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Warranty Controller role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your technical knowledge and negotiation skills, as these are key for the role. We want you to feel confident and ready to impress!
✨Tip Number 3
Tailor your approach! When you get an interview, research the company and prepare specific examples of how your experience aligns with their needs. Show them you’re not just another candidate; you’re the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Warranty Controller position!
We think you need these skills to ace Warranty Controller- Part time in Farnworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Controller role. Highlight your experience with warranty systems and any relevant negotiation skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this part-time position. Share specific examples of your past successes in warranty claims or customer service that align with our needs.
Showcase Your Communication Skills: Since teamwork and communication are key in this role, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past collaborations, let us know you can connect with others effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Renault Retail Group (UK) Ltd.
✨Know Your Warranty Systems
Familiarise yourself with warranty systems like Kerridge or ADP Autoline before the interview. Being able to discuss your experience with these systems will show that you’re ready to hit the ground running.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations you've handled, especially in warranty disputes. Highlighting your ability to secure reimbursements will demonstrate your value to the team.
✨Emphasise Teamwork and Communication
Since this role involves collaboration with various departments, be ready to discuss how you’ve successfully worked in teams before. Share specific instances where clear communication led to successful outcomes.
✨Be Organised and Self-Motivated
Talk about your organisational skills and how you prioritise tasks. Mention any tools or methods you use to stay on top of your workload, especially when managing multiple warranty claims.
