At a Glance
- Tasks: Guide customers through vehicle servicing and deliver top-notch customer service.
- Company: Join a friendly team at a leading Bristol dealership.
- Benefits: Competitive salary, new car schemes, 33 days leave, and gym discounts.
- Other info: Enjoy excellent training and clear career development opportunities.
- Why this job: Make a real difference in customer experiences while working with cars.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
The predicted salary is between 29870 - 35844 € per year.
Are you passionate about providing an outstanding level of customer service? We’re looking for an experienced Customer Service Advisor who is highly organised and efficient to join our friendly team at our Bristol dealership (BS4 3QB).
Why join us?
- We offer a competitive salary of £29,870 pa OTE £35,844 pa
- Access to a salary‑sacrifice, tax‑efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high‑spec models.
- A family new car scheme is available for close family members from £139 per car per month (1st car after probation, 2nd car after 12 months service).
- Car insurance is included on both of these car schemes
- 33 days’ annual leave including Bank Holidays (option to buy or sell additional days)
- Pension scheme with life assurance
- Access to our very attractive company loan plan car scheme
- Discounted gym membership
- Staff discounts on vehicles, parts, servicing, and accessories
- Share Incentive Scheme
- Mortgage and pension advice seminars
- Cycle to Work scheme, including e‑bikes
- Enhanced Maternity and Paternity policies
- Excellent manufacturer training and clear career development opportunities
What you’ll be doing
- Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
- Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars.
- Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.
What you’ll bring
- Previous experience in a Service Advisor role
- Strong communication skills with the ability to build rapport with customers
- Ability to deliver an outstanding customer experience
- Good mechanical awareness and understanding of cars and parts
- Highly organised with excellent time management skills
- Experience of upselling products and services
- Knowledge of CDK Drive, Kerridge, SAF
- A clean UK driving licence (essential)
Working hours
The working hours are Monday to Friday 8am-6pm with 1 hour for lunch. Saturday mornings on a rota for which overtime is paid.
Interested? Please email petrina.beck@renault.co.uk
Service Advisor employer: Renault Group
Join our dynamic team at our Bristol dealership, where we prioritise outstanding customer service and employee satisfaction. With a competitive salary, generous benefits including a new car scheme, extensive annual leave, and clear career development opportunities, we foster a supportive work culture that values growth and well-being. Experience the unique advantage of working in a friendly environment that encourages collaboration and innovation while enjoying perks like discounted gym memberships and staff discounts on vehicles.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. Show them you're not just another candidate, but someone who genuinely fits into their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations as a Service Advisor. This will help you shine in interviews and demonstrate your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’re the perfect fit!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We love seeing candidates who genuinely care about providing an outstanding experience.
Be Organised and Clear:Make sure your application is well-structured and easy to read. Use bullet points or short paragraphs to highlight your skills and experiences. We appreciate clarity, so don’t be afraid to show us how organised you are!
Highlight Relevant Experience:Tailor your application to showcase your previous experience as a Service Advisor or in similar roles. Mention any specific tools or systems you’ve used, like CDK Drive or Kerridge, as this will help us see how you can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Renault Group
✨Know Your Stuff
Make sure you brush up on your knowledge of cars and parts. Being able to discuss mechanical awareness will show that you understand the role and can communicate effectively with both customers and technicians.
✨Customer Service is Key
Prepare examples from your previous experience where you delivered outstanding customer service. Think about how you built rapport with customers and handled any challenges. This will demonstrate your ability to provide the high level of service they’re looking for.
✨Practice Your Communication Skills
Since strong communication skills are essential, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering questions.
✨Be Organised and Efficient
Showcase your organisational skills by preparing a list of questions to ask during the interview. This not only demonstrates your interest in the role but also your ability to manage time effectively, which is crucial for a Service Advisor.
