At a Glance
- Tasks: Guide customers through vehicle servicing and deliver exceptional customer service.
- Company: Join a friendly team at a leading Bristol dealership.
- Benefits: Competitive salary, new car schemes, 33 days leave, and gym discounts.
- Other info: Enjoy clear career development opportunities and excellent training.
- Why this job: Make a real difference in customer experiences while working with cars.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
The predicted salary is between 29870 - 35844 € per year.
Are you passionate about providing an outstanding level of customer service? We’re looking for an experienced Customer Service Advisor who is highly organised and efficient to join our friendly team at our Bristol dealership (BS4 3QB).
Why join us?
- We offer a competitive salary of £29,870 pa OTE £35,844 pa
- Access to a salary‑sacrifice, tax‑efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high‑spec models.
- A family new car scheme is available for close family members from £139 per car per month (1st car after probation, 2nd car after 12 months service).
- Car insurance is included on both of these car schemes
- 33 days’ annual leave including Bank Holidays (option to buy or sell additional days)
- Pension scheme with life assurance
- Access to our very attractive company loan plan car scheme
- Discounted gym membership
- Staff discounts on vehicles, parts, servicing, and accessories
- Share Incentive Scheme
- Mortgage and pension advice seminars
- Cycle to Work scheme, including e‑bikes
- Enhanced Maternity and Paternity policies
- Excellent manufacturer training and clear career development opportunities
What you’ll be doing
- Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
- Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars.
- Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.
What you’ll bring
- Previous experience in a Service Advisor role
- Strong communication skills with the ability to build rapport with customers
- Ability to deliver an outstanding customer experience
- Good mechanical awareness and understanding of cars and parts
- Highly organised with excellent time management skills
- Experience of upselling products and services
- Knowledge of CDK Drive, Kerridge, SAF
- A clean UK driving licence (essential)
Working hours
The working hours are Monday to Friday 8am-6pm with 1 hour for lunch. Saturday mornings on a rota for which overtime is paid.
Interested? Please email petrina.beck@renault.co.uk
Service Advisor employer: Renault Group
Join our dynamic team at our Bristol dealership, where we prioritise outstanding customer service and employee satisfaction. With a competitive salary, generous benefits including a salary-sacrifice car scheme, extensive annual leave, and clear career development opportunities, we foster a supportive work culture that values growth and well-being. Experience the unique advantage of working with high-spec vehicles while enjoying a range of perks designed to enhance your professional and personal life.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the dealership to stand out.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past roles where you went above and beyond for a customer. We want to hear those stories during the interview!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They might give you insider tips or even put in a good word for you when you apply through our site.
✨Tip Number 4
Be ready to showcase your organisational skills! Prepare to discuss how you manage your time and keep track of multiple tasks. This is key for a Service Advisor role, and we want to see your strategies in action!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for providing top-notch customer service in your application. We want to see how you connect with customers and ensure they have a great experience!
Tailor Your Experience:When detailing your previous roles, focus on your experience as a Service Advisor. Mention specific examples of how you've successfully managed customer interactions and any upselling you've done. This helps us see how you'd fit right in!
Be Organised and Clear:Since the role requires excellent time management, structure your application clearly. Use bullet points or headings to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Renault Group
✨Know Your Stuff
Make sure you brush up on your knowledge of cars and parts. Being able to discuss mechanical awareness will show that you understand the role and can communicate effectively with both customers and technicians.
✨Customer Service is Key
Prepare examples of how you've delivered outstanding customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your commitment to providing an excellent experience.
✨Practice Your Communication Skills
Since strong communication is crucial for a Service Advisor, practice articulating your thoughts clearly. You might want to role-play common scenarios with a friend to build your confidence in building rapport with customers.
✨Time Management Matters
Be ready to discuss how you manage your time effectively. Think of instances where you had to juggle multiple tasks and how you prioritised them. This will highlight your organisational skills, which are essential for the role.
