Renault Group UK is seeking a motor finance complaints specialist to ensure complaints—written or verbal—are handled within deadlines and FCA requirements. You will log cases, monitor performance and coordinate with professional representatives to act on behalf of customers.
Identify trends, support service improvements and provide guidance across departments. Strong communication, negotiation, and knowledge of regulatory frameworks are essential to protect customers and reduce costs.
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Motor Finance Complaints Specialist in Maple Cross employer: Renault Group
Renault Retail Group is an exceptional employer, offering a vibrant work culture that prioritises customer service and employee development. Located in Brentford, our dealership provides a supportive environment with flexible working patterns, competitive benefits including staff discounts and a comprehensive pension scheme, and ample opportunities for career growth through excellent training programmes. Join us to be part of a team that values professionalism and a warm welcome for every customer.
