IT Support Engineer (Field Based) Home Base: Hayes UB3 3BL Coverage: London, Home Counties and Wider UK Network £35,700 pa + up to 15% annual bonus + ECOS/ECOP Vehicle Scheme 45 hours per week Join Our UK IT Team Renault Retail Group is looking for a proactive and customer-focused IT Support Engineer to join our UK IT team. This field-based role supports more than 17 retail locations across our dealership network, maintaining and improving technology within a multi-site retail environment. The role combines field engineering responsibilities with remote helpdesk support and forms part of a collaborative UK support team. You'll work closely with fellow IT Engineers to provide mutual territory cover and help maintain consistent service levels across the business. Your primary territory will cover London and the Home Counties, with occasional travel to Bristol, Birmingham, Cardiff and Swansea, plus ad-hoc visits to other business locations when required. What You'll Do Provide on-site IT support across multiple dealerships, resolving hardware, software and end-user issues in a professional and customer-focused manner Install, configure and support desktops, laptops, telephony equipment, printers, POS devices and associated IT infrastructure Deliver a blend of field engineering and helpdesk support, managing and resolving 1st, 2nd and 3rd line incidents across multiple sites and business functions Take ownership of local IT projects, deployments, upgrades and technology rollouts, working closely with international teams and external suppliers to ensure successful delivery Support network technologies including routers, switches, firewalls, VPN connectivity, LAN and Wi-Fi environments Develop and maintain accurate technical documentation, system records, asset registers and support procedures, sharing improvements and recommendations with management and the wider IT team where appropriate Carry out system maintenance, health checks and testing activities whilst identifying opportunities for continuous improvement Territory
IT Field Engineer – Based in West London employer: Renault Group
Renault Retail Group is an exceptional employer, offering a vibrant work culture that prioritises customer service and employee development. Located in Brentford, our dealership provides a supportive environment with flexible working patterns, competitive benefits including staff discounts and a comprehensive pension scheme, and ample opportunities for career growth through excellent training programmes. Join us to be part of a team that values professionalism and a warm welcome for every customer.
