RCI FS Ltd UK is seeking a Customer Operations Reporting Manager to lead and develop reporting across the department. You will ensure data integrity, produce actionable insights, and drive process improvements to meet service levels and strategic initiatives.
The role collaborates with the Chief Customer Officer and senior heads to deliver accurate, timely, and compliant reporting. You will manage data sourcing, governance, and automation efforts while overseeing WFM reporting and regulatory
Customer Operations Analytics & Reporting Lead employer: Renault Group
Renault Retail Group is an exceptional employer, offering a vibrant work culture that prioritises customer service and employee development. Located in Brentford, our dealership provides a supportive environment with flexible working patterns, competitive benefits including staff discounts and a comprehensive pension scheme, and ample opportunities for career growth through excellent training programmes. Join us to be part of a team that values professionalism and a warm welcome for every customer.
