At a Glance
- Tasks: Drive Aftersales programmes and KPIs to boost performance and business growth.
- Company: Join Renault Group UK, a leading automotive company with a collaborative culture.
- Benefits: Employee car ownership, private healthcare, generous leave, and performance bonuses.
- Other info: Flexible hybrid working with opportunities for continuous learning and career progression.
- Why this job: Make a real impact in the automotive industry while developing your career.
- Qualifications: Strong commercial acumen and effective stakeholder management skills required.
The predicted salary is between 50000 - 65000 € per year.
Are you looking to join Renault Group UK as our Area Manager Aftersales? You will drive the strategic alignment of Aftersales programmes and KPIs at a senior level within the network, helping to support performance and business growth.
Department: Aftersales
Team: Network Aftersales
Location: Field, North of England and Northern Ireland
Contract: Full-time, Permanent
What will you be doing? We are looking for someone to deliver the achievement of commercial results, such as customer experience and loyalty targets, through effective communication, performance reviews, action planning, and forecasting. The job holder will define and deliver the area/investor strategy to achieve short/mid/long-term goals. A key part of the role is the strategic management of the Aftersales area, working closely with focus groups and sites through structured visit cycles, clear agendas, and robust performance reporting. A core responsibility will be overseeing the deployment of new Aftersales business opportunities, working in alignment with key stakeholders across trade, body, Motrio, fleet, oil, and tyres. In addition, you will ensure the network is aligned with Renault Group UK’s core priorities, programmes, and initiatives to support long-term network sustainability.
Success will be measured across key performance indicators, including total turnover within the area, Voice of Customer (VOC) scores in area, Customer Experience (CX) scores in area, Service Plan penetration in area, 10-year parc penetration in area, and the People Index in area.
Who are you? The successful candidate will have strong commercial acumen as well as effective stakeholder management skills. Solid presentation, communication, organisation, influencing and strategic thinking skills are essential.
What do we offer?
- Employee Car Ownership Plan (ECOP). Running costs including road fund licence and insurance are included.
- Loan Plan. For a monthly salary deduction, you and your close family members can loan up to two Renault vehicles. Running costs including road fund licence and insurance are included.
- Private Healthcare
- 25 Days Annual Leave + bank holidays. This increases with your length of service.
- Potential to earn a performance-based bonus, tied to both company and personal achievements.
- Generous pension contribution.
- Life Assurance and Income Protection.
- Private dental care, offered through our flexible benefits program.
- Contributions toward eye tests and glasses.
- Access to GymFlex and the Cycle to Work scheme.
- Exclusive employee savings rates with our partner, RCI Bank.
- Retail discounts for employees.
- Friends & Family discounts on Renault Group vehicles.
- Enhanced maternity, paternity, parental, partner, and shared parental leave.
- "Refer a Friend" recruitment incentive scheme.
We believe in hybrid working and flexibility, requiring a minimum of two days in the office, with the option to work remotely or from the office for the remaining three days. Regular all-company gatherings help us stay connected and engaged.
As part of one of the largest automotive groups in the world, we pride ourselves on fostering a friendly, collaborative, and inclusive work environment. We offer continuous learning opportunities, along with clear pathways for career development and progression.
Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves. We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc.
If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.
In order to follow in real time the evolution of your applications and to stay in touch with us, we invite you to create a candidate account. This will take you no more than a minute and will also make it easier for you to apply in the future.
By submitting your CV or application, you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment. This information will only be used by Renault Group companies as described in the Group Privacy Policy.
Area Manager Aftersales employer: Renault Group
Renault Group UK is an exceptional employer, offering a dynamic work environment that prioritises employee well-being and professional growth. With a comprehensive benefits package including an Employee Car Ownership Plan, private healthcare, and generous leave policies, we foster a culture of collaboration and inclusivity. Our commitment to hybrid working and continuous learning ensures that employees can thrive both personally and professionally while contributing to the success of one of the largest automotive groups in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Area Manager Aftersales
✨Tip Number 1
Network, network, network! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Renault Group UK. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews like a pro! Research Renault Group UK’s values and recent initiatives in Aftersales. Be ready to discuss how your skills align with their goals, especially around customer experience and performance metrics. Show them you’re not just another candidate, but someone who truly gets their mission.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
✨Tip Number 4
Make sure to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, creating a candidate account will help you track your applications and stay updated on any new opportunities that pop up. Let’s get you that Area Manager Aftersales role!
We think you need these skills to ace Area Manager Aftersales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Area Manager Aftersales role. Highlight your commercial acumen and stakeholder management skills, as these are key for us. Use specific examples that showcase your experience in driving performance and business growth.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention how your strategic thinking and communication skills align with our goals at Renault Group UK. Keep it engaging and personal!
Showcase Relevant Achievements:When filling out your application, don’t just list your responsibilities—show us your achievements! Use metrics where possible to demonstrate how you've positively impacted customer experience or loyalty targets in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. Creating a candidate account will not only help you track your application but also make future applications easier. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Renault Group
✨Know Your Numbers
As an Area Manager Aftersales, you'll need to be on top of key performance indicators. Brush up on your understanding of commercial results, customer experience metrics, and how they relate to business growth. Be ready to discuss specific examples of how you've driven these metrics in previous roles.
✨Master Stakeholder Management
Effective communication with stakeholders is crucial. Prepare to share your strategies for managing relationships and aligning goals across different teams. Think of instances where you successfully influenced decisions or improved collaboration—these stories will resonate well.
✨Showcase Your Strategic Thinking
The role requires a strong strategic mindset. Be prepared to discuss how you would define and deliver an area strategy. Consider bringing a few ideas to the table about potential Aftersales business opportunities that align with Renault Group UK's priorities.
✨Demonstrate Your Passion for Customer Experience
Customer loyalty and experience are at the heart of this role. Share your thoughts on what makes a great customer experience in the automotive industry. Have examples ready of how you've enhanced customer satisfaction in past positions, as this will show your commitment to the role.
