At a Glance
- Tasks: Create a warm atmosphere for guests and manage check-in/check-out efficiently.
- Company: Join the vibrant team at Renaissance London Heathrow, a leading hotel.
- Benefits: Enjoy competitive salary, free meals, discounts, and 28 days holiday.
- Other info: Exciting career progression opportunities within the Arora group await you.
- Why this job: Be part of a dynamic team and make guests feel welcome every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 26520 - 26520 £ per year.
Salary – £26,520 per annum
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.
A bit about what you will do...
- Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests.
- Ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you have an approachable, positive, and proactive manner.
- Experience in a similar role within a 4-star hotel is a significant advantage.
- Opera PMS experience is a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Receptionist employer: Renaissance London Heathrow
Renaissance London Heathrow is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture that values teamwork and innovation, our Maintenance Technicians enjoy comprehensive training opportunities and a dynamic environment where their contributions directly enhance guest experiences. Located at a prime airport hotel, employees benefit from a vibrant atmosphere and the chance to be part of a renowned hospitality brand.
Contact Details:
Renaissance London Heathrow Recruitment Team
