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- Tasks: Assist in managing the Front Office and inspire the team to deliver outstanding service.
- Company: Join Renaissance London Heathrow, a premier hotel with spacious rooms and excellent amenities.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and discounts for friends and family.
- Why this job: Be part of a dynamic team in a growing company with great career progression opportunities.
- Qualifications: Strong leadership skills, experience in a similar role, and a degree in hotel management preferred.
- Other info: Proven track record in a 5-star hotel and knowledge of Opera PMS is a plus.
The predicted salary is between 28800 - 42000 £ per year.
With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.
The Assistant Front of House Manager in our hotel assists in managing all aspects of the Front Office, inspiring the team to consistently provide outstanding service and exceed guests' expectations. Assists the Front of House Manager in all aspects of their duties. Lead by example and foster team dynamics to ensure the team remain focused on meeting guests' needs and brand standards. Provide input for Front Office departmental meetings and deputise in the Front of House Manager's absence. Be aware of credit policies and procedures and liaise closely with the Finance department to ensure that credit procedures are properly carried out. Compile statistics for Front Office and provide related reports. Assist with management of rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures. Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience. Coach, train, and support the team to provide consistently high standards while continually looking to improve.
More about you...
- Strong leadership and motivational abilities.
- Exceptional attention to detail and drive to maintain high standards.
- Clear communicator with the ability to interact across all levels.
- Excellent organisational skills.
- Proven experience in managing, coaching, challenging and developing teams.
- Approachable and positive manner with a can-do attitude.
- Ability to use initiative in challenging situations and under pressure.
- Proactive approach to problem-solving.
- A smart and professional appearance.
- Proven track record in a similar position within a 5-star hotel.
- Good working knowledge of Opera PMS and Microsoft Office.
- Bachelor's degree in hotel management preferred.
- Excellent standard of English, both written and spoken.
What's in it for you:
- Competitive salary.
- 28 days holiday, enhanced after 5 years of service.
- Free meals on duty.
- Complimentary on-site parking is available whilst on duty.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Assistant Front of House Manager employer: Renaissance London Heathrow
Contact Detail:
Renaissance London Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager
✨Tip Number 1
Familiarise yourself with the hotel industry standards, especially in a 5-star environment. Understanding the nuances of guest expectations and service excellence will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Renaissance London Heathrow or similar establishments. They can provide valuable insights into the company culture and what it takes to succeed in the role.
✨Tip Number 3
Demonstrate your leadership skills by sharing specific examples from your past experiences where you successfully managed a team or improved service standards. This will show that you have the right mindset for the Assistant Front of House Manager position.
✨Tip Number 4
Prepare to discuss how you would handle challenging situations, such as difficult guests or high-pressure scenarios. Your proactive problem-solving approach will be key in showcasing your suitability for the role.
We think you need these skills to ace Assistant Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in front office roles. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your previous experiences align with the responsibilities of the Assistant Front of House Manager and how you can contribute to the hotel's success.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as organisational skills, attention to detail, and problem-solving abilities. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in the hospitality industry.
How to prepare for a job interview at Renaissance London Heathrow
✨Showcase Your Leadership Skills
As an Assistant Front of House Manager, demonstrating your leadership abilities is crucial. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or inspired others to achieve high standards.
✨Know the Hotel Inside Out
Familiarise yourself with Renaissance London Heathrow's offerings, including its facilities and services. Being knowledgeable about the hotel will show your genuine interest in the role and help you answer questions more effectively.
✨Emphasise Attention to Detail
This role requires exceptional attention to detail. Be ready to discuss how you've maintained high standards in previous positions, perhaps by sharing specific instances where your attention to detail made a significant impact on guest satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of examples where you successfully managed challenging situations, particularly in a hospitality context, to demonstrate your proactive approach.
