Order Specialist in Swindon

Order Specialist at Renaissance Learning

Renaissance® is a global leader in education technology. We help schools and school groups in the UK and around the world with educational assessments, practice and intervention solutions, and data analytics. Renaissance now incorporates GL Assessment (known internationally as GL Education), too – a leading provider of educational assessments.

Together, our assessments offer the ideal starting point to help teachers understand their students’ strengths and pinpoint areas of need. Our teaching and learning tools then provide effective next steps, with online literacy and maths solutions that meet students exactly where we are.

Worldwide, we support over 18 million students, operating in over 100 countries.

Are you detail-driven, tech‑savvy, and passionate about delivering an exceptional customer experience? Join us as a Sales Order Operations Executive and play a vital role in the order‑to‑cash lifecycle for our customers. In this role, you’ll ensure every order is processed accurately and on time, whether it’s through our ERP system or provisioning digital products on the right platform. You’ll collaborate with Sales, Accounts Receivable, Retention, and Customer Services to make sure our customers receive the best possible service.

Sales Order Operations Executive, Job Responsibilities

• Process customer contracts and amendments in NetSuite
• Validate quotes in Salesforce, ensuring pricing and SKUs are correct
• Enforce company policies on pricing and discounting
• Manage documentation and ensure signed quotes are uploaded
• Respond to internal customer queries via phone, email, Teams
• Work closely with Accounts Receivable on invoicing questions
• Validate and process e‑commerce orders
• Monitor daily orders and resolve issues promptly
• Support projects and identify process improvements

Skills And Experience You Can Bring

• Excellent attention to detail
• Ability to work in a fast‑paced environment
• Great team player & also able to work independently
• Excellent verbal & written skills
• Numerate and accurate
• Proficiency in Microsoft Office
• Previous experience working in an ERP system
• Ability to communicate clearly at all levels and across functions
• Strong engagement with colleagues, individually and as a team
• Champions positive change within the business

Additional Information

Permanent role, hybrid working in our Swindon Site. (SN2 8HB)

We offer a salary up to £27,0000 plus lots of amazing benefits.

Benefits

• 25 days per annum plus bank holidays (3 to be used for our Christmas shutdown)
• A day off for your birthday, to be used in the month of your birthday.
• 5 volunteering days so you can have time to give to a cause of your choice
• Access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants (provided by Reward Gateway)
• BUPA Healthcare, life assurance, permanent health insurance
• Pension scheme with enhanced employer contribution

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative, Customer Service, Sales

Industries

• Primary and Secondary Education, Software Development

We have an ongoing commitment to Diversity, Equity and Inclusion and have taken strides to become a more welcoming and inclusive workplace, including the introduction of our DEI Matters Network which is owned and driven by our staff.

We are an equal opportunities employer. We encourage and welcome applications from all under‑represented groups, as we believe and strive for community representation within our organisation.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please contact us and we will talk this through with you.

All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full work permit.

This role is subject to DBS and background checks.