At a Glance
- Tasks: Coordinate customer support, repairs, and inventory management while keeping records up to date.
- Company: Join a dynamic team focused on customer satisfaction and technical excellence.
- Benefits: Enjoy 28 days annual leave, private health care, and a company pension scheme.
- Other info: Casual Fridays, company events, and opportunities for career progression await you!
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: GCSEs in Maths, English, and ICT; good communication and organisational skills required.
The predicted salary is between 26100 - 31900 £ per year.
The Technical Administrator is responsible for coordinating customer support, repairs, insurance and warranty processes, equipment logistics, and inventory management while maintaining accurate records within CRM and Help Desk systems.
Answer and respond to calls, emails, and chat queries regarding insurance, warranty, annual service charge (ASC), orders, and repairs/replacements.
- Schedule callbacks for technicians and advise customers on connecting to remote support.
- Update CRM Help Desk tickets with clear note taking ability ensuring ease of continuation.
- Check warranty/insurance/ASC coverage, create quotes for repairs or replacements, and update CRM with relevant details.
- Guide students on making insurance claims, arrange collection of equipment, send quotes, and update claim progress.
- Coordinate repairs and replacements with IT Technicians to be completed within SLA.
*Maintain Help Desk with clear and accurate ticket management.
- Handle communication with customers for repair collections and deliveries, ensuring consistent note taking and documentation updates.
- Arrange collections, chase up repairs, and handle deliveries back to the office.
- Update Help Desk tickets with necessary documentation or updates provided by manufacturer.
*Create labels and update CRM for DPD collections and deliveries of repairs, manage missing items or delays related to service.
*Equipment Handling and Inventory:* * Identify, photograph, and label equipment, update CRM with received items, and ensure correct handling and storage.
- Updating systems and records for inventory.
- Coordinating repairs, parts orders, and equipment collections.
*Experience handling phone calls.
- Knowledge of Microsoft Office e. g. Word, Excel etc. with good typing skills.
- Grades C (or equivalent) or above in Maths, English and ICT at GCSE level.
- Driver’s license.
_Technical knowledge of computer systems.
- 28 Days Annual Leave
- Birthday Day Off
- Private Health Care Scheme
- Company Pension Scheme
- Employee Recognition Awards
- Casual Fridays
- Company Events
- Career Progression
- Overtime Availability
- *Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Customer Service Admin - Immediate start!Customer Service Admin - Immediate start! employer: Remtek Systems Ltd
As a Technical Administrator at our company, you will thrive in a supportive work culture that values teamwork and communication. With benefits like 28 days of annual leave, private healthcare, and opportunities for career progression, we are committed to your professional growth and well-being. Located in a vibrant area, our workplace fosters a sense of community through regular company events and casual Fridays, making it an excellent environment for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Admin - Immediate start!Customer Service Admin - Immediate start!
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Remtek Systems Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Remtek Systems Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Admin - Immediate start!Customer Service Admin - Immediate start!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Remtek Systems Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Remtek Systems Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Remtek Systems Ltd!
How to prepare for a job interview at Remtek Systems Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
