At a Glance
- Tasks: Coordinate customer support, manage repairs, and handle inventory with precision.
- Company: Join a dynamic team focused on customer satisfaction and innovation.
- Benefits: Enjoy 28 days annual leave, private health care, and a company pension scheme.
- Other info: Casual Fridays, career progression opportunities, and fun company events await you!
- Why this job: Make a real difference in customer experiences while developing valuable skills.
- Qualifications: GCSEs in Maths, English, and ICT; strong communication and organisational skills.
The predicted salary is between 26100 - 31900 £ per year.
The Technical Administrator is responsible for coordinating customer support, repairs, insurance and warranty processes, equipment logistics, and inventory management while maintaining accurate records within CRM and Help Desk systems.
Answer and respond to calls, emails, and chat queries regarding insurance, warranty, annual service charge (ASC), orders, and repairs/replacements.
- Schedule callbacks for technicians and advise customers on connecting to remote support.
- Update CRM Help Desk tickets with clear note taking ability ensuring ease of continuation.
- Check warranty/insurance/ASC coverage, create quotes for repairs or replacements, and update CRM with relevant details.
- Guide students on making insurance claims, arrange collection of equipment, send quotes, and update claim progress.
- Coordinate repairs and replacements with IT Technicians to be completed within SLA.
*Maintain Help Desk with clear and accurate ticket management.
- Handle communication with customers for repair collections and deliveries, ensuring consistent note taking and documentation updates.
- Arrange collections, chase up repairs, and handle deliveries back to the office.
- Update Help Desk tickets with necessary documentation or updates provided by manufacturer.
*Create labels and update CRM for DPD collections and deliveries of repairs, manage missing items or delays related to service.
*Equipment Handling and Inventory:* * Identify, photograph, and label equipment, update CRM with received items, and ensure correct handling and storage.
- Updating systems and records for inventory.
- Coordinating repairs, parts orders, and equipment collections.
*Experience handling phone calls.
- Knowledge of Microsoft Office e. g. Word, Excel etc. with good typing skills.
- Grades C (or equivalent) or above in Maths, English and ICT at GCSE level.
- Driver’s license.
_Technical knowledge of computer systems.
- 28 Days Annual Leave
- Birthday Day Off
- Private Health Care Scheme
- Company Pension Scheme
- Employee Recognition Awards
- Casual Fridays
- Company Events
- Career Progression
- Overtime Availability
- *Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Customer Service Admin - Immediate start employer: Remtek Systems Ltd
Join a dynamic team as a Customer Service Admin where your contributions directly impact customer satisfaction and operational efficiency. With a strong focus on employee well-being, we offer generous benefits including 28 days of annual leave, private health care, and opportunities for career progression in a supportive work culture. Located in a vibrant area, our company fosters a collaborative environment with regular events and recognition awards, making it an excellent place to grow your career while enjoying a fulfilling work-life balance.
