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- Tasks: Lead global operations and drive growth for a fast-scaling DTC eCommerce brand.
- Company: Panda Drum, a thriving eCommerce brand with a global presence.
- Benefits: Path to COO, potential equity, unlimited learning budget, and paid international travel.
- Why this job: Join a dynamic team and make a real impact in a rapidly growing company.
- Qualifications: 5–10+ years in DTC operations and experience building scalable systems.
- Other info: Flexible, remote-first culture focused on results and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Panda Drum is a fast-scaling DTC eCommerce brand built around our flagship instrument — the steel tongue drum — loved by 100,000+ customers worldwide. In just 3 years, we’ve grown to 25–50 team members across Poland, the EU, US, Philippines, and China, surpassing 8 figures in annual revenue. Our growth is powered by world-class marketing, community-driven content, and constant product innovation.
About the Role
We’re hiring a hands-on COO / Head of Operations to act as the CEO’s right hand. You’ll own Panda Drum’s global operations, supply chain, and fulfillment — driving efficiency, systemization, and growth. You’re not a fit if you’re a corporate “process admin.” We’re looking for a builder-operator — someone who thrives in chaos, creates order, and scales fast-moving systems from the ground up.
Key Requirements
- 5–10+ years in operations (DTC/eCommerce $20M–$50M).
- Proven track record managing international 3PLs, vendors (China), and multimillion-$ operations.
- Experience building dashboards, SOPs, and scalable systems — not just maintaining them.
- Strong financial acumen: margins, forecasting, cost optimization.
- Leadership experience managing lean teams (3–15 people).
- Willingness to travel (China, US, EU).
What You’ll Do
- Oversee global operations: supply chain, fulfillment, vendors, and support.
- Build and optimize systems, dashboards, and reporting for efficiency and visibility.
- Lead key growth initiatives — Amazon, wholesale, subscriptions, licensing.
- Manage costs and profitability across all operational channels.
- Build and lead a lean, high-performing team (3–15 people).
- Act as the CEO’s second-in-command, ensuring smooth, data-driven execution.
Path to COO within 12–18 months. Potential for equity/ownership based on results. Paid international travel (China, US, EU). Unlimited learning budget (books, courses). Work with top-tier eCommerce operators ($100M+ brands). Flexible, remote-first culture focused on results.
You’re not a fit for this role if:
- You haven’t worked at a DTC e-commerce company.
- You haven’t managed 3PL/vendor China networks.
- You haven’t built systems, SOPs from scratch.
Our hiring process is made up of 3 parts, so please be aware that you will need to dedicate time for a questionnaire and two 1-on-1 interviews.
COO/Head of Operations (DTC, $20–50M brand, global supply chain) [387] employer: Remotivate
Contact Detail:
Remotivate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land COO/Head of Operations (DTC, $20–50M brand, global supply chain) [387]
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at DTC brands. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching Panda Drum and its operations. Understand their supply chain and think of ways you can bring efficiency and innovation to the table. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in managing international vendors and building systems from scratch. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Panda Drum.
We think you need these skills to ace COO/Head of Operations (DTC, $20–50M brand, global supply chain) [387]
Some tips for your application 🫡
Show Your Passion for DTC: When you're writing your application, let your enthusiasm for direct-to-consumer brands shine through. We want to see that you understand the unique challenges and opportunities in this space, so share any relevant experiences that highlight your passion!
Be Specific About Your Achievements: Don't just list your responsibilities; tell us about your successes! Use numbers and examples to illustrate how you've driven efficiency or growth in previous roles. This will help us see the impact you've made and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for Panda Drum. Highlight your experience with global supply chains and 3PLs, and explain how your skills align with our needs. A tailored application shows us that you're genuinely interested in the role and our company.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep it professional. Share a bit about yourself and your journey, but stay focused on how your background makes you the perfect fit for the COO role. And don’t forget to apply through our website!
How to prepare for a job interview at Remotivate
✨Know Your Numbers
Make sure you’re well-versed in the financial aspects of operations. Brush up on your knowledge of margins, forecasting, and cost optimisation. Being able to discuss these confidently will show that you understand the business side of DTC eCommerce.
✨Showcase Your Builder Mentality
Prepare examples of how you've built systems and processes from scratch. Panda Drum is looking for someone who thrives in chaos, so share stories that highlight your ability to create order and scale operations effectively.
✨Demonstrate Leadership Experience
Be ready to talk about your experience managing lean teams. Highlight specific instances where you’ve led a team through challenges or growth phases, and how you fostered a high-performing culture.
✨Research the Company and Its Growth
Familiarise yourself with Panda Drum’s journey and their flagship product. Understanding their market position and growth strategies will help you align your answers with their goals and demonstrate genuine interest in the role.
