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- Tasks: Manage customer requests and provide support in a fast-paced digital environment.
- Company: Join Customer.io, a rapidly growing SaaS company focused on customer success.
- Benefits: Flexible remote work, competitive pay, and hands-on experience in a dynamic team.
- Why this job: Make a real impact while helping businesses thrive with your support.
- Qualifications: 2-3 years in Customer Success or Technical Support, strong communication skills.
- Other info: Opportunity for growth in a supportive, innovative team.
The predicted salary is between 12 - 16 £ per hour.
Hello from the Recruiting Team at Customer.io! We’re hiring a part-time Customer Success contractor located in the UK or Ireland to support our growing team as our customer base continues to expand. In this role, you’ll help manage high volumes of customer requests within our pooled support model and provide coverage for team members during periods of leave.
We’re deeply committed to delivering world-class service. Customer.io plays a meaningful role in how our customers connect with their audiences, and we take that responsibility seriously. Our goal is to create an experience that leaves customers feeling supported, confident, and empowered to get the most out of our platform.
This is a fast-growing team and a strong opportunity to gain hands-on experience in a digital-led Customer Success environment. You’ll build new skills, work with a wide range of customers, and collaborate closely with a smart, supportive, and growth-minded team. Customer.io has seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale—while gaining valuable experience in a dynamic, customer-first SaaS company.
Some of the things you’ll do:
- Triage and respond to customer tickets via email and Zoom
- Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
- Identify complex issues and escalate to our technical support teams as appropriate
- Facilitate topic-focused onboarding calls and one-off support sessions as needed
About You:
- Self-starter who dives into new technology and isn’t shy about asking well formed questions to get clarity
- Clear communicator who turns complex concepts into end-user friendly guidance
- Customer advocate who balances empathy with efficiency
- Get’s a kick out of being able to impact many small businesses in the same day with thoughtful responses
What we’re looking for:
- 2–3 years in Customer Success or Technical Account Management in SaaS or a Technical Support pro ready to transition into CS
- Comfortable communicating with customers via email and video calls
- Comfortable reading API docs, building logic flows, and support integrations by troubleshooting root causes
- Familiarity with marketing automation platforms (Customer.io, Marketo, Braze, Iterable, ActiveCampaign, Klaviyo)
- Hands-off coding, you are not expected to read or write code, but you can ask the right questions to unblock customers and get them the appropriate resources
Logistics:
- Hours: 20 hrs/week at $60 USD per hour, Mon-Fri availability between 9am-5pm GMT, flexible schedule based on the needs of the team and customers
- Location: Remote, overlapping UK or Ireland business hours
- Contract: 6-months, with possible extension
- Collaboration: Works alongside Americas Scaled CS team
Contract Customer Success Manager, EMEA employer: Remoteworldwide
Contact Detail:
Remoteworldwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Customer Success Manager, EMEA
✨Tip Number 1
Network like a pro! Reach out to folks in the Customer Success space on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios you might face. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've tackled customer issues in the past. This will help potential employers see you in action and understand your problem-solving approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Contract Customer Success Manager, EMEA
Some tips for your application 🫡
Show Your Customer Success Passion: When writing your application, let us see your enthusiasm for Customer Success! Share specific examples of how you've made a difference for customers in the past. We love to hear about your experiences and how they align with our mission.
Tailor Your Application: Make sure to customise your application for this role. Highlight your relevant experience in SaaS and any familiarity with marketing automation platforms. We want to know how your skills can help us support our growing customer base!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to understand your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Remoteworldwide
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of Customer Success and Technical Account Management. Understand how to effectively triage customer requests and the importance of clear communication. This will help you demonstrate your knowledge and show that you're ready to dive into the role.
✨Familiarise Yourself with the Tools
Get to know the marketing automation platforms mentioned in the job description, like Customer.io and others. If you can, play around with their features or read up on their documentation. This will not only impress your interviewers but also give you confidence when discussing technical aspects during the interview.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as handling a complex customer issue or conducting an onboarding call. Prepare your responses by outlining how you would approach these situations, focusing on empathy and efficiency. This will showcase your problem-solving skills and customer advocacy.
✨Show Your Passion for Customer Success
During the interview, express your enthusiasm for helping customers and making a positive impact on their businesses. Share examples from your past experiences where you've gone above and beyond for customers. This will highlight your commitment to delivering world-class service, which is crucial for this role.
