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- Tasks: Manage inbound sales calls and provide exceptional service to clients.
- Company: Kensington Mortgages values employees and promotes a supportive, inclusive work culture.
- Benefits: Enjoy flexible working options and a focus on personal growth.
- Why this job: Join a dynamic team making a positive impact in the mortgage industry.
- Qualifications: Experience in handling high call volumes and knowledge of the mortgage market is essential.
- Other info: Be part of an inclusive, neurodiversity-friendly workplace that celebrates diversity.
The predicted salary is between 42000 - 65000 £ per year.
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Base pay range
About the Company
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance. Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive.
About the Role
Are you experienced in managing inbound Sales communications and product enquiries whilst delivering an exceptional service? We are looking for a New Business Consultant to join our growing team and play a supporting broker with any enquiries about policy and criteria.
Responsibilities
- To manage inbound call volumes within agreed service levels from intermediaries, solicitors, and applicants, providing a seamless quality service to all parties.
- Adhere to the service standards as set out in the Policy & Procedures Manual.
- Handle all communication from stakeholders in accordance with Policy & Procedures Manual.
- Act fairly and reasonably in all dealings with intermediaries, solicitors and valuers.
- Enhance existing relationships with Mortgage Intermediaries on inbound calls, looking for new business opportunities where appropriate.
- Build a close working relationship with the Field Sales team and Underwriters to enhance the process from both a service and quality perspective.
- Providing pre-application submission support to brokers using Kensington\’s online portal, in respect to both general technical assistance and review of declined/referred applications, to convert to quality submissions.
- Manage the receipt of mortgage application and administration fees.
- Be accountable for the quality of intermediary updates ensuring they are completed in line with agreed service levels and provide clear and accurate information at all times.
- Ensure all correspondence including references and valuations are in line with the application and the appropriate mortgage product.
- Action all correspondence in accordance with the Policy & Procedures Manual.
- Ensure that all complaints are handled and logged in line with the Complaints Handling Procedures referring to your Team Leader or Service Quality Department when necessary.
- To ensure your responsibilities in acting to deliver good customer outcomes and treating customers fairly, the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively and in accordance with the Company\’s internal policies.
- To ensure vulnerable customers are treated correctly in line with the Vulnerable Customers Policy. This includes correctly recording any vulnerabilities and processing data throughout the application journey.
Qualifications
- Experience of handling large volumes of incoming calls in a sales/operational environment.
- Experience in a processing of administration environment.
Required Skills
- Regulatory Knowledge as applicable to role.
- Solid awareness of the mortgage market and Kensington\’s product range.
- Adhere to the policy & procedures keeping up to date with any amendments.
- Be aware and accountable for the mitigation of risk in the day-to-day performance of your role.
- Complaints are to be handled in accordance with the procedures.
- Ability to competently use all the systems relevant to the role.
- Ensure key business targets and performance indicators are achieved.
- Demonstrates knowledge of main competitors and their service levels/key products and criteria.
- Product Knowledge – Possesses a detailed knowledge of the product ranges, able to positively promote the key selling points of the individual products.
- Criteria Knowledge – Has a detailed knowledge of lending policy and underwriting processes and is able to apply this to new business enquiries.
- Commercial Awareness – Can display an informed knowledge of market conditions and regulation issues when holding conversations with internal and external customers.
Preferred Skills
- None specified.
Pay range and compensation package
- None specified.
Equal Opportunity Statement
Ready to make a difference? If you\’re passionate about providing an exceptional service and want to join a team that values your contributions we\’d love to hear from you! Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Business Development, General Business, and Consulting
-
Industries
Business Consulting and Services
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Business Consultant employer: RemoteWorker US
Contact Detail:
RemoteWorker US Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Consultant
✨Tip Number 1
Familiarise yourself with Kensington Mortgages' product range and the mortgage market. Understanding their offerings will help you engage more effectively during interviews and demonstrate your commercial awareness.
✨Tip Number 2
Prepare to discuss your experience in handling inbound sales communications. Be ready to share specific examples of how you've managed high call volumes while maintaining exceptional service standards.
✨Tip Number 3
Highlight your knowledge of regulatory requirements relevant to the role. Being able to articulate how you ensure compliance and mitigate risks will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to build relationships with stakeholders. Prepare anecdotes that illustrate how you've successfully enhanced relationships in previous roles, as this is crucial for the Business Consultant position.
We think you need these skills to ace Business Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Business Consultant position. Tailor your application to highlight relevant experience in managing inbound sales communications and providing exceptional service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in handling large volumes of incoming calls and your familiarity with the mortgage market. Use specific examples to demonstrate how you've successfully managed similar tasks in previous roles.
Showcase Your Skills: Make sure to showcase your regulatory knowledge, product awareness, and commercial understanding in your application. Mention any specific skills that align with the job description, such as your ability to adhere to policies and procedures.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for providing exceptional service and your desire to contribute to Kensington Mortgages. Address how your values align with their inclusive culture and commitment to employee growth.
How to prepare for a job interview at RemoteWorker US
✨Know Your Products
Familiarise yourself with Kensington Mortgages' product range and key selling points. Being able to discuss these confidently will show your understanding of the role and impress your interviewers.
✨Demonstrate Customer Focus
Prepare examples of how you've provided exceptional service in previous roles. Highlight your ability to handle complaints and ensure customer satisfaction, as this is crucial for a Business Consultant.
✨Understand the Mortgage Market
Stay updated on current market conditions and regulatory issues. Showing that you have a solid awareness of the mortgage landscape will demonstrate your commercial awareness and readiness for the role.
✨Practice Communication Skills
Since the role involves managing inbound calls, practice clear and concise communication. Role-play common scenarios you might encounter, focusing on how to convey information effectively and empathetically.
