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- Tasks: Handle home insurance claims efficiently and empathetically via phone.
- Company: Join Aviva, a leading insurance provider committed to supporting customers' needs.
- Benefits: Enjoy hybrid working, competitive salary, generous pension, and discounts on Aviva products.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Positive attitude, excellent communication skills, and a flexible approach are essential.
- Other info: Full training provided; inclusive workplace welcoming diverse backgrounds.
The predicted salary is between 23900 - 27300 £ per year.
Reference: 24005_R-150699-expVer-108 Home Property Claims Handler – salary £23,900 – £27,300 (guaranteed increase to £25,100 – £28,500 effective 1st April 2025); depending on hours, skills and experience. Location – Maxim Park, Motherwell We have exciting opportunities for Claims Handlers to join us in our office based in Maxim. We are looking for people who truly care and are driven to give it their all every single day. This is a hybrid working position, with 50% of your working week being spent in our Maxim office. Start date – March 31st A bit about the job: Our Claims Handlers handle insurance claims with maximum efficiency and minimum fuss. Primarily a phone-based role, you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process, gather necessary information, and assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers. Don\’t worry if this is something new for you; full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers\’ insurance needs. If this is you, then why not apply today! Working Hours: Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. Our current rotation is one late shift every 2nd week and 1 weekend day every 3rd weekend. Average of 35 hours p/week over 5 days. You will be required to be flexible with these hours as shifts for this role are on a rota basis. We are also open on Bank Holidays. Skills and experience we\’re looking for: Positive attitude and strong desire to meet customers\’ needs. Excellent communication skills, both written & verbal. The ability to listen and reason empathetically. Flexible attitude towards change and ability to work in a fast-paced environment. Good level of IT skills to navigate systems. What you\’ll get for this role: Starting salary of £23,900 (guaranteed increase to £25,100 from 1st April). Bonus opportunity – 6% of annual salary. Actual amount depends on your performance and Aviva\’s. Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days. Make your money go further – Up to 40% discount on Aviva products , and other retailer discounts. Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme. Brilliantly supportive policies including parental and carer\’s leave. Flexible benefits to suit you, including sustainability options such as cycle to work. Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others. We take your wellbeing seriously with lots of support and tools. Aviva is for everyone: We\’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you\’re in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues. We interview every disabled applicant who meets the minimum criteria for the job. Once you\’ve applied, please send us an email stating that you have a disclosed disability, and we\’ll interview you. #J-18808-Ljbffr
Home Property Claims Handler employer: RemoteWorker UK
Contact Detail:
RemoteWorker UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Property Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding how home property claims work will give you an edge during interviews, as you'll be able to discuss relevant scenarios and demonstrate your knowledge.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role is primarily phone-based, being able to convey information clearly and empathetically will be crucial in impressing the interviewers.
✨Tip Number 3
Showcase your flexibility and adaptability. Be prepared to discuss examples from your past experiences where you've successfully navigated change or worked in a fast-paced environment, as these traits are highly valued for this position.
✨Tip Number 4
Research Aviva's values and community initiatives. Being knowledgeable about the company’s culture and demonstrating your alignment with their mission can set you apart from other candidates during the selection process.
We think you need these skills to ace Home Property Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Home Property Claims Handler. Emphasise your communication skills, customer service experience, and any previous roles that required empathy and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to handle claims efficiently. Mention specific examples from your past experiences that demonstrate your positive attitude and flexibility in fast-paced environments.
Highlight Relevant Skills: In your application, clearly outline your IT skills and any experience you have with phone-based customer service. This is crucial as the role involves managing claims primarily over the phone.
Show Enthusiasm for Training: Since full training will be provided, express your eagerness to learn and adapt. Highlight your willingness to embrace new challenges and how you can contribute positively to the team from day one.
How to prepare for a job interview at RemoteWorker UK
✨Show Empathy
As a Home Property Claims Handler, you'll be dealing with customers who may be stressed or upset. Demonstrating empathy during your interview will show that you understand the importance of customer care and can handle sensitive situations effectively.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully communicated in previous roles or situations.
✨Be Flexible
The job requires a flexible attitude towards changing shifts and working patterns. During the interview, express your willingness to adapt to different schedules and highlight any past experiences where you've successfully managed change.
✨Demonstrate IT Proficiency
You'll need good IT skills to navigate systems efficiently. Be prepared to discuss your experience with technology and any relevant software you've used in previous jobs. If possible, mention specific tools or systems that relate to claims handling.