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For Companies At a Glance
- Tasks: Join our customer service team to assist customers with their queries and enhance their experience.
- Company: EE is a leading mobile network, committed to innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible working, discounts, and a supportive work environment.
- Why this job: Kickstart your career with training, personal growth opportunities, and a vibrant team culture.
- Qualifications: No specific experience needed; just bring your energy, talent, and ambition!
- Other info: Diversity is celebrated here; everyone is welcome at EE.
The predicted salary is between 15000 - 20000 £ per year.
Tredegar, Gwent, United Kingdom
Full Time
Reference: 21618_20279_41270-a2ef9d748f48b56adcf8dc1fc5d1aba3
Salary: £20,280
Hourly rate: £10.40
The Role
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.
We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more.
Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask! We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What’s In It For You?
Being part of the EE family brings a huge number of benefits including the below:
- A great starting salary of £20,280 plus incentives throughout the year
- Our Smart working model which supports you to create a flexible working routine that works for you
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Brand new sites! We are currently refurbishing all our contact centres to make them state of the art and a great place to work
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, for you and the family
- A share scheme where you can invest in the company at a discounted rate
- 25 days holiday with the option to buy more
- Critical Illness cover
- Discounts off attractions for the family all year round
- The smaller bits include: free parking on our sites, subsidized canteen, free tea and coffee, and even a concierge.
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
Apprentice Customer Service Advisor employer: RemoteWorker UK
Contact Detail:
RemoteWorker UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding the ins and outs of what they offer will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and effectively, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer service challenges and how to handle them. Being prepared with solutions or strategies for typical issues can set you apart during discussions with the hiring team.
✨Tip Number 4
Network with current or former employees of EE. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in an Apprentice Customer Service Advisor. Highlight key skills such as enthusiasm, charm, and a willingness to learn.
Tailor Your CV: Make sure your CV reflects your relevant skills and experiences. Emphasise any customer service experience or roles where you've demonstrated enthusiasm and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at EE and how you align with their values of diversity and community.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at RemoteWorker UK
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values charm and enthusiasm, so let your personality shine through during the interview.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you provided excellent customer service or resolved issues. Be ready to discuss how you would handle specific customer queries related to bills or smartphone features.
✨Research EE and Its Values
Familiarise yourself with EE's mission and values, especially their commitment to diversity and community. This will help you align your answers with what they stand for and show that you are a good cultural fit.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about the Aspire programme or opportunities for growth within the company. This shows your interest in long-term development and commitment to your career.
