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For Companies At a Glance
- Tasks: Provide top-notch customer support and innovate technical solutions for mobile applications.
- Company: Dynamic global business leading in Salesforce Automation solutions.
- Benefits: Remote work, competitive salary, and opportunities for continuous improvement.
- Why this job: Join a team driving transformation in tech and make a real impact on client success.
- Qualifications: Experience in customer support and knowledge of SQL databases required.
- Other info: Exciting career growth in a fast-paced, innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
RemoteStar is looking to hire an Technical System / Support Analyst (SaaS, SQL) on behalf of our client.
Location
Hybrid working with office in Athens
Client Details
A dynamic, global business driving transformation in the world of Salesforce Automation (SFA) solutions. As a leading provider of cloud-based mobility solutions, they empower major Consumer Product Goods (CPG) companies to revolutionize their sales processes with cutting-edge technology. Their global footprint is expanding, with projects in over 27 countries and a user base exceeding 100,000. They are expanding their business in Spain. Ranked among the Top 5 Retail Execution and Monitoring companies in LATAM and a Top 10 contender worldwide, according to esteemed authorities like Gartner and the POI Institute.
What You\’ll Bring
- Experience in customer support routines, demonstrating your dedication to providing top-notch service.
- Knowledge of relational database modeling (SQL Server, PostgreSQL, Oracle, among others), and data manipulation via ETL, enabling you to dive deep into the technical aspects of our solutions.
- A degree in information technology-related fields, showcasing your commitment to staying at the forefront of the industry.
- Fluent in both English and Greek languages, with additional languages such as German or French being a plus.
Your Responsibilities
- Client Success: As a Customer Support Analyst, you will be a critical part of our clients\’ success stories. You\’ll provide level 2 support, ensuring compliance with customer requirements (SLA/service level) regarding request handling, logging, resolution, and administration of operational technology platforms.
- Innovation at Heart: Thrives on innovation, and you\’ll have the opportunity to propose technical solutions, assess and test applications and systems developed by our development teams or external IT suppliers.
- Continuous Improvement: We believe in continually improving our operational procedures. You\’ll play an integral role in this process by researching new solutions, critically analyzing processes, and suggesting improvements.
- Mobile Application Support: You\’ll offer support for mobile applications, further enhancing your skill set and contributing to our clients\’ success on various platforms.
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Technical System Analyst (Software Applications, SQL) (Remote) employer: RemoteStar
Contact Detail:
RemoteStar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical System Analyst (Software Applications, SQL) (Remote)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially their SaaS solutions. Be ready to discuss how your SQL skills can help them innovate and improve their services.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you've tackled technical challenges in the past. This will demonstrate your ability to provide top-notch customer support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical System Analyst (Software Applications, SQL) (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical System Analyst role. Highlight your experience with SQL and customer support, as these are key for us. Use specific examples that showcase your skills and how they relate to the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and customer success. Let us know why you’re excited about this role and how you can contribute to our clients' success stories.
Showcase Your Technical Skills: Don’t forget to highlight your technical skills, especially in relational database modeling and ETL processes. We want to see how you can dive deep into the technical aspects of our solutions, so be specific!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RemoteStar
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be prepared to discuss your experience with relational databases and how you've used SQL in past roles. They’ll likely ask you to solve a problem or explain a concept, so practice some common SQL queries and data manipulation techniques.
✨Showcase Your Customer Support Experience
Since this role involves providing level 2 support, be ready to share specific examples of how you've successfully handled customer issues in the past. Highlight your dedication to client success and any metrics that demonstrate your impact, like response times or customer satisfaction scores.
✨Emphasise Your Problem-Solving Skills
This company values innovation and continuous improvement, so think of instances where you've proposed technical solutions or improved processes. Prepare to discuss how you approach problem-solving and any tools or methodologies you use to assess and test applications.
✨Language Proficiency Matters
Fluency in English and Greek is essential, but if you know any additional languages like German or French, make sure to mention them. Practice discussing your technical knowledge in both languages, as they may want to see how you communicate complex ideas across different languages.
