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For Companies At a Glance
- Tasks: Provide first-line technical support for AI solutions and troubleshoot customer issues.
- Company: Join a fast-growing deep-tech company leading in Quantum Software in the EU.
- Benefits: Visa sponsorship, relocation package, and a multicultural work environment.
- Why this job: Be part of an innovative team making waves in AI technology.
- Qualifications: Strong technical background in APIs, Python, and AI/ML concepts required.
- Other info: 9-month contract with opportunities for growth in a dynamic setting.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
RemoteStar is hiring a Product Support Engineer for a client based in Spain. Visa sponsorship is provided, and a relocation package will be given if applicable.
Total experience required: 3-7 years
Location: Barcelona, Madrid
About the Client
Well-funded and fast-growing deep‑tech company founded in 2019. The client is the biggest Quantum Software company in the EU, ranked among the 100 most promising AI companies worldwide (CB Insights, 2023) with 150+ employees and a fully multicultural and international team.
Role Overview
A temporary (9‑month contract) Product Support Engineer will provide first‑line technical support for compressed Large Language Models (LLMs) and API services. The engineer will be the first point of contact for technical inquiries, troubleshooting, and guidance, helping customers maximize value from the AI solutions.
Responsibilities
- Become a product expert for all client products
- Provide first‑line technical support of varying complexity, from billing or account questions up to complex incident‑level issues
- Investigate and resolve customer‑reported issues by reproducing problems and identifying root causes
- Collaborate with engineering teams to escalated complex technical problems
- Assist customers with API integration, usage, and best practices for performance and reliability
- Document common issues, solutions, and best practices in a customer knowledge base
- Communicate clearly and empathetically with customers, ensuring high satisfaction and trust
Required Qualifications
- Strong technical background with experience in troubleshooting APIs, SDKs, or software integrations
- Familiarity with AI/ML concepts, especially Large Language Models and model deployment
- Proficiency in Python and experience with APIs
- Excellent communication and problem‑solving skills; able to explain technical concepts to non‑technical users
- Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent practical experience
Preferred Qualifications (Nice‑to‑have)
- Experience supporting AI/ML products or developer‑focused platforms
- Knowledge of model compression techniques and performance optimization
- Contributions to documentation, tutorials, or developer community forums
- Experience using ticketing and support tools (e.g., Zendesk, Jira, or similar)
Job Details
- Seniority level: Mid‑Senior
- Employment type: Contract
- Job function: Engineering and Information Technology
- Industries: Software Development and Technology, Information and Media
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Product Support Engineer (AI/LLM) employer: RemoteStar
Contact Detail:
RemoteStar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer (AI/LLM)
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to technical support and AI/ML concepts. Mock interviews with friends can boost your confidence and help you articulate your thoughts.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds.
We think you need these skills to ace Product Support Engineer (AI/LLM)
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical background in your application. We want to see your experience with APIs, SDKs, and any AI/ML concepts you've worked with. Don't be shy about showcasing your Python skills too!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. We love seeing how your experience aligns with the responsibilities of a Product Support Engineer. Mention specific projects or challenges you've tackled that relate to the job description.
Communicate Clearly: Since you'll be helping customers with technical issues, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can explain complex concepts simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at RemoteStar
✨Know Your Stuff
Make sure you dive deep into the technical aspects of AI and Large Language Models. Brush up on your knowledge of APIs, SDKs, and troubleshooting techniques. Being able to discuss these topics confidently will show that you're not just familiar with the concepts but can also apply them practically.
✨Practice Problem-Solving
Prepare for scenario-based questions where you might need to troubleshoot a hypothetical issue. Think about how you would approach resolving customer-reported problems and be ready to explain your thought process clearly. This will demonstrate your analytical skills and ability to handle real-world challenges.
✨Communicate Like a Pro
Since you'll be dealing with customers who may not have a technical background, practice explaining complex concepts in simple terms. Role-play with a friend or family member to refine your communication skills. Clear and empathetic communication is key to ensuring customer satisfaction.
✨Show Your Passion for AI
Express your enthusiasm for AI and its applications during the interview. Share any personal projects or contributions you've made to the field, whether it's through documentation, tutorials, or community forums. This will help you stand out as someone who is genuinely invested in the industry.
