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- Tasks: Lead the product lifecycle for KYC and onboarding features, ensuring seamless user experiences.
- Company: Join a high-growth digital platform focused on innovative customer onboarding solutions.
- Benefits: Enjoy remote work flexibility and the chance to collaborate with diverse teams.
- Why this job: Make a real impact by enhancing user journeys and driving customer activation in a dynamic environment.
- Qualifications: Strong software engineering background and experience in managing regulated web applications required.
- Other info: Opportunity to work in agile teams and engage with cutting-edge compliance technologies.
The predicted salary is between 43200 - 72000 £ per year.
Job Title: Product Manager (Customer Onboarding / KYC – Contract)
Employment Type: Contract
Location: London UK (Hybrid)
About the role:
We’re seeking aProduct Manager with a strong software development background, passionate about building world-classKYC and onboarding experiences for high-growth digital platforms. In this role, you’ll own the strategy and delivery of seamless, compliant onboarding flows, balancing regulatory requirements with an exceptional user experience.
You’ll work closely with engineering, UX, compliance and business stakeholders to define, prioritise, and deliver scalable solutions that accelerate customer activation.
What you’ll do:
- Own the end-to-end product lifecycle for KYC and onboarding features: discovery, roadmap, specifications, launch, and iteration.
- Collaborate with engineering teams to deliver high-quality, performant web application features, hands-on with technical details and trade-offs.
- Integrate and manage 3rd-party KYC / ID verification platforms such asOnfido, Alloy, Jumio, or equivalent.
- Design onboarding journeys that minimise drop-off and increase activation rates, leveraging data to optimise flows.
- Ensure all workflows meet relevant regulatory compliance (GDPR, LGPD, local ID laws).
- Work with UX to build frictionless, brand-consistent user experiences.
- Define success metrics (activation, conversion, time to onboard) and drive improvements against targets.
- Run daily stand-ups and sprint planning with engineering teams, ensuring velocity and delivery transparency.
What we’re looking for:
Strong software engineering foundation – you’ve previously worked as a developer or in a very technical PM role, comfortable discussing architecture, APIs, and scalability.
Proven experience managingKYC, onboarding or similar regulated web application products (fintech, trading platforms, digital banks, e-commerce with AML requirements).
Skilled at integrating 3rd-party compliance or identity platforms (Onfido, Alloy, Trulioo, etc).
Excellent understanding of building user journeys to maximise conversion and reduce drop-offs.
Familiar with global data privacy frameworks (GDPR, LGPD, etc).
Strong communicator with ability to coordinate across engineering, UX, compliance, and executive stakeholders.
Experience working in agile environments (scrum/kanban).
Nice to have:
- Experience in emerging markets or multi-country product rollouts.
- Familiarity with fraud detection tools and policies.
- Knowledge of payments or post-onboarding flows (account funding, first transaction).
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Product Manager (Customer Onboarding / KYC) - Contract (Remote) employer: RemoteStar
Contact Detail:
RemoteStar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager (Customer Onboarding / KYC) - Contract (Remote)
✨Tip Number 1
Familiarise yourself with the specific KYC and onboarding processes used in fintech. Understanding the nuances of these processes will help you speak confidently about your experience and how it aligns with our needs.
✨Tip Number 2
Showcase your technical background by preparing to discuss your previous experiences with software development and product management. Be ready to dive into details about architecture, APIs, and how you've tackled scalability challenges.
✨Tip Number 3
Highlight any experience you have with integrating third-party compliance platforms like Onfido or Alloy. Being able to demonstrate your hands-on experience with these tools will set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully designed user journeys that minimise drop-off rates. Use data-driven insights to illustrate your impact on activation rates, as this is crucial for the role.
We think you need these skills to ace Product Manager (Customer Onboarding / KYC) - Contract (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your software development background and experience in managing KYC and onboarding products. Use specific examples that demonstrate your ability to balance regulatory requirements with user experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building exceptional onboarding experiences. Mention your familiarity with third-party KYC platforms and how your technical skills can contribute to the role.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed regulated web applications or worked closely with engineering and UX teams. Highlight any experience with agile methodologies and cross-functional collaboration.
Demonstrate Understanding of Compliance: Include examples of how you've ensured compliance with data privacy frameworks like GDPR or LGPD in previous roles. This will show your awareness of the regulatory landscape relevant to the position.
How to prepare for a job interview at RemoteStar
✨Showcase Your Technical Background
Since the role requires a strong software engineering foundation, be prepared to discuss your previous experience as a developer or in a technical PM role. Highlight specific projects where you dealt with architecture, APIs, and scalability.
✨Demonstrate Your KYC Knowledge
Familiarise yourself with KYC processes and regulations. Be ready to discuss your experience managing KYC or onboarding products, especially in regulated environments like fintech or digital banking.
✨Prepare for Collaboration Questions
This role involves working closely with various teams. Think of examples that showcase your ability to coordinate across engineering, UX, compliance, and business stakeholders. Emphasise your communication skills and how you've facilitated collaboration in the past.
✨Understand User Journey Optimisation
Be prepared to talk about how you design onboarding journeys that minimise drop-off rates and increase activation. Use data-driven examples to illustrate how you've optimised user flows in previous roles.
