At a Glance
- Tasks: Lead the Ivanti Neurons ITSM platform, ensuring smooth internal operations and user satisfaction.
- Company: Join a leading collaboration network enhancing research and education across Europe.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment focused on knowledge-sharing and continuous improvement.
- Why this job: Make a real impact on critical processes supporting global research and education.
- Qualifications: 4-8 years of experience with Ivanti Neurons and strong technical skills.
The predicted salary is between 60000 - 80000 £ per year.
About Client: Our client is the leading collaboration on network and related infrastructure and services for the benefit of research and education, contributing to Europe's economic growth and competitiveness. Its offices are in Amsterdam, NL and Cambridge, UK.
Experience Required: 4-8 Years
Location: Amsterdam, Netherlands or Cambridge, UK
Working Model: Hybrid
About The Role: In this role, you’ll play a pivotal part in shaping the platforms that support our client's internal operations. You will be the technical owner of our Ivanti Neurons ITSM platform, a system relied upon by teams across the organisation. Your work will help ensure that critical internal processes run smoothly, supporting colleagues who, in turn, support the global research and education community.
Some of the key responsibilities for this role:
- Lead the configuration, maintenance, and evolution of the Ivanti Neurons ITSM environment, ensuring it remains stable, well‑designed, and aligned with user needs across our client.
- Manage Staging → Test → Production deployments through reliable, documented, reproducible processes.
- Collaborate closely with Solution Architects, Software Developers, Product Owners, and internal teams to understand business requirements and translate them into Neurons workflows, forms, SLAs, notifications, and integrations.
- Provide guidance to teams integrating other systems with Neurons APIs, and advise on scripting using Ivanti Expressions or ECMAScript.
- Deliver Level 3 support for the Neurons platform, troubleshooting complex issues and driving improvements to availability, performance, and quality.
- Train ITS support engineers on day‑to‑day configuration tasks, contributing to shared understanding and long‑term maintainability.
- When capacity allows, contribute to broader internal tooling work—primarily in Python—to support and extend our client’s software ecosystem.
About You: With your background in Ivanti Neurons, platform configuration, and software engineering, you’ll bring strong technical ownership and a desire to ensure high‑quality, reliable internal systems. Curious, collaborative, and structured, you’re ready to take responsibility for a critical organisational platform while also integrating into a supportive engineering team that values knowledge‑sharing, documentation, and continuous improvement.
Key strengths:
- Experience configuring, deploying, and maintaining the Ivanti Neurons ITSM Platform, ideally including multi‑stage environments and performance optimisation.
- Ability to script special cases using Ivanti Expressions and ECMAScript, and familiarity with API‑driven integrations.
- Foundational understanding of Python development, ideally with exposure to packaging tools (pip, setuptools, tox) and CI/CD practices.
- Knowledge of web‑based front‑end technologies (e.g., JavaScript, TypeScript, Node.js, React) and how they interact with backend services.
- Experience with relational databases such as MySQL or PostgreSQL.
- Comfort working with Linux environments, version control systems, and standard engineering tooling.
- A willingness to explore areas such as federated SSO (SAML 2.0 / OIDC), containerisation (Docker), or additional internal systems as part of your growth.
Senior ITSM Platform Engineer (Ivanti Neurons) in Nottingham employer: RemoteStar
Our client is an exceptional employer, offering a dynamic work environment in Amsterdam or Cambridge that fosters collaboration and innovation. With a strong commitment to employee growth, you will have access to continuous learning opportunities and the chance to contribute to impactful projects that support the global research and education community. The hybrid working model promotes a healthy work-life balance, while the supportive culture encourages knowledge-sharing and teamwork among talented professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ITSM Platform Engineer (Ivanti Neurons) in Nottingham
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry, especially those who work with Ivanti Neurons or in ITSM. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your work with Ivanti Neurons, Python, or any relevant projects. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to ITSM platforms and scripting. Practice explaining your past experiences and how they relate to the role of a Senior ITSM Platform Engineer.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior ITSM Platform Engineer (Ivanti Neurons) in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your experience with Ivanti Neurons and any relevant projects you've worked on. We want to see how you can contribute to our client's needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your collaborative spirit and eagerness to support the research and education community.
Showcase Your Technical Skills:Be sure to include specific examples of your technical expertise, especially around platform configuration, scripting, and API integrations. We love seeing how you've tackled challenges in past roles, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Good luck!
How to prepare for a job interview at RemoteStar
✨Know Your Ivanti Neurons Inside Out
Make sure you’re well-versed in the Ivanti Neurons ITSM platform. Brush up on its configuration, deployment processes, and any recent updates. Being able to discuss specific features and how they can be leveraged for internal operations will show your technical ownership and expertise.
✨Showcase Your Collaboration Skills
This role involves working closely with various teams, so be prepared to share examples of past collaborations. Highlight how you’ve translated business requirements into technical solutions, and discuss your experience working with Solution Architects and Software Developers.
✨Demonstrate Problem-Solving Abilities
Expect to face some technical scenarios during the interview. Prepare to discuss complex issues you've troubleshot in the past, particularly related to ITSM platforms. Show how you approach problems methodically and drive improvements in performance and availability.
✨Be Ready to Discuss Scripting and Integrations
Since scripting with Ivanti Expressions or ECMAScript is key, come prepared to talk about your experience in this area. If you have examples of API-driven integrations or Python development, make sure to mention them. This will demonstrate your technical depth and readiness to contribute.
