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For Companies At a Glance
- Tasks: Support clients with top-notch service and innovative technical solutions.
- Company: Dynamic global business transforming Salesforce Automation solutions.
- Benefits: Hybrid working, competitive salary, and opportunities for continuous improvement.
- Why this job: Join a leading company and make a real impact in client success.
- Qualifications: Experience in customer support and knowledge of SQL databases required.
- Other info: Exciting career growth in a fast-paced, innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
RemoteStar is looking to hire a Technical System / Support Analyst (SaaS, SQL) on behalf of our client.
Location: Hybrid working with office in Athens
Client Details: A dynamic, global business driving transformation in the world of Salesforce Automation (SFA) solutions. As a leading provider of cloud-based mobility solutions, they empower major Consumer Product Goods (CPG) companies to revolutionise their sales processes with cutting-edge technology. Their global footprint is expanding, with projects in over 27 countries and a user base exceeding 100,000. They are expanding their business in Spain. Ranked among the Top 5 Retail Execution and Monitoring companies in LATAM and a Top 10 contender worldwide, according to esteemed authorities like Gartner and the POI Institute.
What You’ll Bring:
- Experience in customer support routines, demonstrating your dedication to providing top-notch service.
- Knowledge of relational database modelling (SQL Server, PostgreSQL, Oracle, among others), and data manipulation via ETL, enabling you to dive deep into the technical aspects of our solutions.
- A degree in information technology-related fields, showcasing your commitment to staying at the forefront of the industry.
- Fluent in both English and Greek languages, with additional languages such as German or French being a plus.
Your Responsibilities:
- Client Success: As a Customer Support Analyst, you will be a critical part of our clients' success stories. You’ll provide level 2 support, ensuring compliance with customer requirements (SLA/service level) regarding request handling, logging, resolution, and administration of operational technology platforms.
- Innovation at Heart: Thrives on innovation, and you’ll have the opportunity to propose technical solutions, assess and test applications and systems developed by our development teams or external IT suppliers.
- Continuous Improvement: We believe in continually improving our operational procedures. You’ll play an integral role in this process by researching new solutions, critically analysing processes, and suggesting improvements.
- Mobile Application Support: You’ll offer support for mobile applications, further enhancing your skill set and contributing to our clients' success on various platforms.
Technical System Analyst in Cambourne employer: RemoteStar
Contact Detail:
RemoteStar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical System Analyst in Cambourne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their tech stack and be ready to discuss how your skills in SQL and customer support can help them achieve their goals.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled technical challenges in the past, especially in customer support roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical System Analyst in Cambourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical System Analyst role. Highlight your experience with customer support, SQL, and any relevant tech skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our client's needs. We love seeing enthusiasm and a personal touch.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled challenges or improved processes. We’re all about innovation and continuous improvement, so show us what you've got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at RemoteStar
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SQL and relational databases. Be ready to discuss how you've used these skills in past roles, especially in customer support scenarios. This will show that you can dive deep into the technical aspects of the solutions you'll be working with.
✨Showcase Your Customer Support Experience
Prepare examples from your previous roles where you provided exceptional customer support. Highlight specific situations where you resolved issues or improved processes. This will demonstrate your dedication to client success, which is crucial for the role.
✨Emphasise Your Problem-Solving Skills
Think of instances where you proposed innovative solutions or improved existing processes. Be ready to discuss how you approach problem-solving, especially in a technical context. This aligns perfectly with the company's focus on innovation and continuous improvement.
✨Language Skills Matter
Since fluency in English and Greek is essential, practice discussing technical concepts in both languages. If you know any additional languages like German or French, mention them! This could set you apart from other candidates and show your versatility.
