At a Glance
- Tasks: Lead the Ivanti Neurons ITSM platform, ensuring smooth internal operations and user satisfaction.
- Company: A leading collaboration network for research and education in Europe.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive engineering team focused on knowledge-sharing and continuous improvement.
- Why this job: Shape critical platforms that support global research and education while collaborating with a dynamic team.
- Qualifications: 4-8 years of experience with Ivanti Neurons, scripting, and software engineering.
The predicted salary is between 55000 - 65000 £ per year.
About Client: Our client is the leading collaboration on network and related infrastructure and services for the benefit of research and education, contributing to Europe's economic growth and competitiveness. Its offices are in Amsterdam, NL and Cambridge, UK.
Experience Required: 4-8 Years
Location: Amsterdam, Netherlands or Cambridge, UK
Working Model: Hybrid
About The Role: In this role, you’ll play a pivotal part in shaping the platforms that support our client's internal operations. You will be the technical owner of our Ivanti Neurons ITSM platform, a system relied upon by teams across the organisation. Your work will help ensure that critical internal processes run smoothly, supporting colleagues who, in turn, support the global research and education community.
Some of the key responsibilities for this role:
- Lead the configuration, maintenance, and evolution of the Ivanti Neurons ITSM environment, ensuring it remains stable, well‑designed, and aligned with user needs across our client.
- Manage Staging → Test → Production deployments through reliable, documented, reproducible processes.
- Collaborate closely with Solution Architects, Software Developers, Product Owners, and internal teams to understand business requirements and translate them into Neurons workflows, forms, SLAs, notifications, and integrations.
- Provide guidance to teams integrating other systems with Neurons APIs, and advise on scripting using Ivanti Expressions or ECMAScript.
- Deliver Level 3 support for the Neurons platform, troubleshooting complex issues and driving improvements to availability, performance, and quality.
- Train ITS support engineers on day‑to‑day configuration tasks, contributing to shared understanding and long‑term maintainability.
- When capacity allows, contribute to broader internal tooling work—primarily in Python—to support and extend our client’s software ecosystem.
About You: With your background in Ivanti Neurons, platform configuration, and software engineering, you’ll bring strong technical ownership and a desire to ensure high‑quality, reliable internal systems. Curious, collaborative, and structured, you’re ready to take responsibility for a critical organisational platform while also integrating into a supportive engineering team that values knowledge‑sharing, documentation, and continuous improvement.
Key strengths:
- Experience configuring, deploying, and maintaining the Ivanti Neurons ITSM Platform, ideally including multi‑stage environments and performance optimisation.
- Ability to script special cases using Ivanti Expressions and ECMAScript, and familiarity with API‑driven integrations.
- Foundational understanding of Python development, ideally with exposure to packaging tools (pip, setuptools, tox) and CI/CD practices.
- Knowledge of web‑based front‑end technologies (e.g., JavaScript, TypeScript, Node.js, React) and how they interact with backend services.
- Experience with relational databases such as MySQL or PostgreSQL.
- Comfort working with Linux environments, version control systems, and standard engineering tooling.
- A willingness to explore areas such as federated SSO (SAML 2.0 / OIDC), containerisation (Docker), or additional internal systems as part of your growth.
Senior ITSM Platform Engineer (Ivanti Neurons) in Amsterdam employer: RemoteStar
Our client is an exceptional employer, offering a dynamic hybrid work environment in the vibrant cities of Amsterdam and Cambridge. With a strong commitment to employee growth, they provide ample opportunities for professional development and collaboration within a supportive engineering team that values knowledge-sharing and continuous improvement. Joining this organisation means contributing to meaningful projects that support the global research and education community while enjoying a culture that prioritises innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ITSM Platform Engineer (Ivanti Neurons) in Amsterdam
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even local tech events. You never know who might have a lead on that Senior ITSM Platform Engineer role you’re after.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share your experience with Ivanti Neurons and how you've tackled challenges in past roles. Let them see the real you and how you can add value to their team.
✨Tailor Your Approach
Before any interview, do your homework! Understand the company’s mission and how your skills align with their needs. This will help you craft answers that resonate with them and show you’re genuinely interested in the role.
✨Apply Through Our Website
Don’t forget to check out our website for the latest job openings! Applying directly through us not only gives you a better chance but also keeps you in the loop about new opportunities that match your skills.
We think you need these skills to ace Senior ITSM Platform Engineer (Ivanti Neurons) in Amsterdam
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior ITSM Platform Engineer role. Highlight your experience with Ivanti Neurons and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your collaborative spirit and technical expertise!
Showcase Your Technical Skills:Be sure to highlight your technical skills, especially around Ivanti Neurons, scripting, and Python development. We love seeing specific examples of how you've used these skills in past roles, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at RemoteStar
✨Know Your Ivanti Neurons Inside Out
Make sure you’re well-versed in the Ivanti Neurons ITSM platform. Brush up on your experience with configuration, deployment, and maintenance, especially in multi-stage environments. Be ready to discuss specific examples of how you've optimised performance or solved complex issues.
✨Showcase Your Scripting Skills
Prepare to talk about your scripting experience using Ivanti Expressions and ECMAScript. Have a couple of examples ready where you’ve integrated APIs or created workflows that improved processes. This will demonstrate your technical ownership and problem-solving abilities.
✨Collaborate Like a Pro
Since this role involves working closely with various teams, think of instances where you’ve successfully collaborated with Solution Architects, Software Developers, or Product Owners. Highlight your communication skills and how you translated business requirements into technical solutions.
✨Emphasise Continuous Improvement
Be prepared to discuss how you approach troubleshooting and driving improvements in system availability and performance. Share your thoughts on documentation and knowledge-sharing, as these are key values for the engineering team you'll be joining.
