QA Engineer / Product Operations Engineer (Remote) in Cambourne

Job Title: QA Engineer / Product Operations Engineer

Job Location : Remote

Employment Type : Full Time

About the Client:

Our client is building a marketplace and AI platform for additive manufacturing. They help companies convert legacy, custom, and hard-to-source parts into 3D-printable parts, then match those parts with the right suppliers, materials, and manufacturing processes. They are looking for a strong CAD Engineer in India who can help create, modify, reverse-engineer, and prepare parts for 3D printing.

Responsibilities:

Product QA & Testing

• Test customer and supplier web applications across core workflows.
• Validate user signup, login, part upload, file processing, printability analysis, supplier matching, RFQ creation, quote submission, and order flows.
• Create and maintain QA checklists, test cases, and regression test plans.
• Test across browsers, devices, file types, and edge cases.
• Identify bugs, reproduce them clearly, and document expected vs. actual behavior.
• Verify bug fixes before release.
• Help maintain release quality as new features ship quickly.

App Monitoring & Reliability

• Monitor production applications to make sure core workflows are online and functioning.
• Watch for failed uploads, broken pages, API errors, background job failures, and unusual customer behavior.
• Escalate critical issues quickly and help triage root causes.
• Help maintain uptime and customer trust by catching issues before customers do.
• Create simple internal dashboards or alerts for product health.

3D Printability Review

• Review customer-uploaded files including CAD, PDFs, drawings, and part metadata.
• Help assess whether parts appear suitable for 3D printing based on geometry, material, size, tolerance, and process constraints.
• Flag common printability issues such as thin walls, unsupported features, overhangs, small holes, tolerance risks, warping risk, poor file quality, or missing information.
• Work with engineering and domain experts to improve printability scoring and analysis workflows.
• Help build internal printability review checklists and part‑classification processes.
• Compare automated printability outputs against human judgment and identify gaps.

Customer Behavior & Product Insights

• Analyze how customers are using the platform.
• Identify where users get stuck, abandon workflows, upload bad files, or fail to complete RFQs.
• Review support issues, customer feedback, uploaded part data, and usage patterns.
• Translate product usage observations into clear bug reports or product improvement suggestions.
• Help the team understand what customers are actually trying to do, not just what the software says they did.

Analytics & Reporting

• Track key metrics such as:
• Use tools such as Google Analytics, PostHog, Mixpanel, Metabase, Supabase, SQL, or similar platforms.
• Create weekly product quality and usage reports for the team.

1. Signups
2. Active users
3. Part uploads
4. Upload success/failure rates
5. File types uploaded
6. Printability analysis completion rate
7. RFQs sent
8. Supplier quote response rate
9. Customer drop-off points

Bug Fixing & Light Engineering

• Investigate bugs in the frontend, backend, APIs, database, or integrations.
• Make small code fixes independently where possible.
• Work with engineers on larger issues and provide clear reproduction steps.
• Help improve error handling, logging, validation, and user-facing messages.
• Review code changes from a QA and product reliability perspective.
• Contribute to internal tools, scripts, dashboards, or automation.

Required Skills:

• 2–5 years of experience in QA, technical support engineering, product operations, analytics, or software engineering.
• Strong ability to test web applications and document bugs clearly.
• Basic full‑stack development ability, ideally with TypeScript, JavaScript, React, Node.js, SQL, and REST APIs.
• Ability to read code, debug issues, and make small fixes.
• Experience with browser dev tools, logs, network requests, APIs, and databases.
• Familiarity with analytics tools such as Google Analytics, PostHog, Mixpanel, Metabase, Looker Studio, Supabase, or SQL dashboards.
• Strong attention to detail and ability to catch edge cases.
• Comfortable working in a fast‑moving startup environment.
• Strong written communication skills.
• Ability to work independently and escape issues clearly.

3D / Manufacturing Skills

Prior 3D printing experience is not mandatory, but the candidate should be excited to learn additive manufacturing quickly.

Helpful skills include:

• Familiarity with CAD files such as STEP, STL, 3MF, IGES, DXF, DWG, and PDFs.
• Basic understanding of 3D printing processes such as FDM, SLS, MJF, SLA, and metal additive manufacturing.
• Ability to understand mechanical parts, drawings, dimensions, tolerances, and materials.
• Experience with slicers, CAD viewers, mesh repair tools, or 3D printing workflows.
• Interest in manufacturing, automotive, aerospace, industrial parts, or physical products.

Nice to Have:

• Experience with Playwright, Cypress, Selenium, Jest, or automated testing.
• Experience setting up monitoring, alerts, or error tracking using tools like Sentry, Datadog, LogRocket, New Relic, or similar.
• Experience with cloud platforms such as AWS, Azure, Render, Vercel, or Supabase.
• Experience with GitHub, pull requests, CI/CD, and deployment workflows.
• Experience with CAD, 3D printing, mechanical engineering, or manufacturing software.
• Experience building dashboards or writing SQL queries.
• Experience in a startup where responsibilities were broad and fast-moving.

Example Projects:

• Test whether a customer can upload a STEP file, get a printability analysis, and send an RFQ to suppliers.
• Identify why uploaded PDFs are failing to process and file a clear bug report with logs and reproduction steps.
• Create a dashboard showing daily part uploads, failed uploads, and RFQs sent.
• Review 20 uploaded parts and classify which ones look printable vs. risky.
• Find where customers are dropping off during onboarding.
• Fix a frontend validation bug that prevents suppliers from submitting quotes.
• Add better error messages when a CAD file cannot be processed.
• Create a weekly report showing product health and user behavior.