Lead and manage a team of customer service representatives.
Requirements
Native English 3+ years experience Leadership skills
Key Responsibilities
- Manage and mentor customer service team
- Monitor team performance and KPIs
- Develop training programs
- Handle escalated customer issues
- Report on team metrics
- Company pension scheme
- 25 days annual leave
- Performance bonuses
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Team Leader - Customer Service in Manchester employer: Remotely Cloud
Remotely Cloud is an exceptional employer that prioritises employee development and a supportive work culture in Leeds. With a focus on continuous improvement, we offer comprehensive training opportunities and a collaborative environment where your contributions directly impact service excellence. Join us to be part of a team that values quality and empowers you to grow professionally while enjoying the benefits of working in a vibrant city.
