Remotely Cloud is seeking two Quality Assurance specialists in Leeds to monitor call quality and support service excellence. You will provide feedback to agents, help develop quality guidelines, and track metrics to drive continuous improvement. The role requires native English proficiency, QA experience, and strong analytical skills, with responsibilities including training sessions and certification adherence. This is a full-time on-site position at our Leeds location. #J-18808-Ljbffr
Call Center Quality Coach - Feedback & Training employer: Remotely Cloud
Remotely Cloud is an exceptional employer that prioritises employee development and a supportive work culture in Leeds. With a focus on continuous improvement, we offer comprehensive training opportunities and a collaborative environment where your contributions directly impact service excellence. Join us to be part of a team that values quality and empowers you to grow professionally while enjoying the benefits of working in a vibrant city.
