At a Glance
- Tasks: Execute remote solutions and collaborate with teams to enhance customer experiences.
- Company: Join Boston Scientific, a leader in medical technology innovation.
- Benefits: Hybrid work model, travel opportunities, and professional growth.
- Other info: Dynamic role with travel across Northern Europe and excellent career advancement potential.
- Why this job: Make a real impact in healthcare by driving remote connectivity solutions.
- Qualifications: Degree in Biomedical Engineering or related fields; experience in telehealth preferred.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
As the medical device market continues to evolve through rapid technological advancement and changing customer expectations, we are creating this role to expand our team and execute our strategy for ExpertLink Remote Connectivity Solutions in Europe according to customer needs, while driving internal operations and extending digital capabilities. This role will partner with both internal and external stakeholders to position Boston Scientific as a leading player in remote solutions across Europe, aligned with our customer‑centricity strategy and business objectives.
Key Details
- Location: Hemel Hempstead (Hertfordshire), United Kingdom
- Work Mode: Hybrid, with 2 days per week of remote work (business travel days count as office days)
- Travel: Availability to travel within the assigned region for approximately 30% of the time
Responsibilities
- Responsible for the execution of Remote Solutions across the Northern European Cluster (UK & Ireland, Nordics, France) region, ensuring consistent delivery aligned with customer needs.
- Collaborate with internal teams and customers as the primary regional contact to coordinate, promote, and deploy remote solutions across the region, supporting regional commercial objectives.
- Provide remote or hands‑on support to ensure smooth setup and execution of remote technologies during customer engagements including live procedures and medical education activities.
- Serve as the first point of contact for technical support, troubleshooting and use‑case inquiries.
- Partner with hospital IT, biomedical engineering, and clinical teams to facilitate the effective use of remote technologies during customer interactions.
- Participate in internal and customer events to promote remote solutions, provide regular training and onboarding to internal and external stakeholders.
- Drive the adoption of remote technologies by following internal processes and supporting operational excellence and efficiency.
- Track and report Remote Solutions activity and KPIs, and capture customer feedback to support continuous improvement and business objectives.
Qualifications
- Bachelor's degree in Biomedical Engineering, Computer Engineering, Telecommunications or related fields.
- 1-2 years of experience in telehealth, medical devices, healthcare IT, or remote connectivity solutions.
- Change‑management mindset with agility, proactivity, and problem‑solving skills.
- Excellent communication and interpersonal skills; fluency in English required, additional knowledge of French desirable.
- Competency in MS Office and IT/Telecom technical knowledge is preferred.
- Willingness to travel within the region for on‑site support, training, and Remote Solutions activities.
Remote Solutions Specialist, EMEA (UK&I, Nordics, France) employer: RemoteFetch
Boston Scientific is an exceptional employer that prioritises employee growth and development within a dynamic and innovative work culture. Located in Hemel Hempstead, our hybrid work model allows for flexibility while fostering collaboration with a diverse team dedicated to advancing remote connectivity solutions in the medical device sector. With opportunities for meaningful engagement and travel across Northern Europe, we empower our employees to make a significant impact in healthcare technology.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Solutions Specialist, EMEA (UK&I, Nordics, France)
✨Tip Number 1
Network like a pro! Reach out to professionals in the medical device and telehealth sectors on LinkedIn. Join relevant groups, participate in discussions, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for virtual interviews by setting up a professional backdrop and testing your tech beforehand. Make sure you’re familiar with the company’s remote solutions and have examples ready to showcase your experience in telehealth or medical devices. We want you to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the Remote Solutions Specialist role. We love seeing candidates who are proactive and engaged!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who align with our customer-centricity strategy. Let’s make it happen together!
We think you need these skills to ace Remote Solutions Specialist, EMEA (UK&I, Nordics, France)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Remote Solutions Specialist role. Highlight any relevant experience in telehealth or medical devices, and don’t forget to mention your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about remote connectivity solutions and how your background makes you a great fit for our team at StudySmarter.
Showcase Your Communication Skills:Since this role involves collaborating with various stakeholders, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RemoteFetch
✨Know Your Tech
Make sure you brush up on the latest remote connectivity solutions and medical device technologies. Familiarise yourself with Boston Scientific's products and how they align with customer needs. This will show your genuine interest and help you answer technical questions confidently.
✨Showcase Your Collaboration Skills
Since this role involves working closely with internal teams and external stakeholders, be ready to share examples of how you've successfully collaborated in the past. Highlight any experiences where you’ve partnered with IT or clinical teams to solve problems or improve processes.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and change-management mindset. Think of specific scenarios where you had to troubleshoot a technical issue or adapt to a sudden change. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer-Centricity
This role is all about understanding and meeting customer needs. Be prepared to discuss how you’ve prioritised customer satisfaction in previous roles. Share any feedback you’ve received from customers and how you used it to drive improvements.
