At a Glance
- Tasks: Execute remote solutions and collaborate with teams to enhance customer experiences.
- Company: Join a leading medical device company focused on innovation and customer-centricity.
- Benefits: Hybrid work model, competitive salary, travel opportunities, and professional development.
- Other info: Dynamic role with opportunities for growth and travel within Northern Europe.
- Why this job: Make a real impact in healthcare by driving remote technology adoption across Europe.
- Qualifications: Degree in Biomedical Engineering or related field; experience in telehealth or medical devices preferred.
The predicted salary is between 35000 - 45000 £ per year.
About the Role
As the medical device market continues to evolve through rapid technological advancement and changing customer expectations, we are creating this role to expand our team and execute our strategy for ExpertLink Remote Connectivity Solutions in Europe according to customer needs, while driving internal operations and extending digital capabilities. This role will partner with both internal and external stakeholders to position Boston Scientific as a leading player in remote solutions across Europe, aligned with our customer‑centricity strategy and business objectives.
Key Details
- Location: Hemel Hempstead (Hertfordshire), United Kingdom
- Work Mode: Hybrid, with 2 days per week of remote work (business travel days count as office days)
- Travel: Availability to travel within the assigned region for approximately 30% of the time
Responsibilities
- Responsible for the execution of Remote Solutions across the Northern European Cluster (UK & Ireland, Nordics, France) region, ensuring consistent delivery aligned with customer needs.
- Collaborate with internal teams and customers as the primary regional contact to coordinate, promote, and deploy remote solutions across the region, supporting regional commercial objectives.
- Provide remote or hands‑on support to ensure smooth setup and execution of remote technologies during customer engagements including live procedures and medical education activities.
- Serve as the first point of contact for technical support, troubleshooting and use‑case inquiries.
- Partner with hospital IT, biomedical engineering, and clinical teams to facilitate the effective use of remote technologies during customer interactions.
- Participate in internal and customer events to promote remote solutions, provide regular training and onboarding to internal and external stakeholders.
- Drive the adoption of remote technologies by following internal processes and supporting operational excellence and efficiency.
- Track and report Remote Solutions activity and KPIs, and capture customer feedback to support continuous improvement and business objectives.
Qualifications
- Bachelor's degree in Biomedical Engineering, Computer Engineering, Telecommunications or related fields.
- 1-2 years of experience in telehealth, medical devices, healthcare IT, or remote connectivity solutions.
- Change‑management mindset with agility, proactivity, and problem‑solving skills.
- Excellent communication and interpersonal skills; fluency in English required, additional knowledge of French desirable.
- Competency in MS Office and IT/Telecom technical knowledge is preferred.
- Willingness to travel within the region for on‑site support, training, and Remote Solutions activities.
Remote Solutions Specialist, EMEA (UK&I, Nordics, France) in Hemel Hempstead employer: RemoteFetch
Boston Scientific is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture that fosters collaboration and innovation. Located in Hemel Hempstead, our hybrid work model allows for flexibility while engaging with cutting-edge medical technologies, ensuring that you are at the forefront of the evolving healthcare landscape. With opportunities for meaningful contributions to customer-centric solutions and a commitment to operational excellence, joining our team means being part of a forward-thinking organisation dedicated to making a difference in patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Solutions Specialist, EMEA (UK&I, Nordics, France) in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to professionals in the medical device and telehealth sectors on LinkedIn. Join relevant groups and participate in discussions to get your name out there and show your expertise.
✨Tip Number 2
Prepare for interviews by researching the company and its remote solutions. Understand their products and how they align with customer needs. This will help you demonstrate your knowledge and passion during the interview.
✨Tip Number 3
Practice your communication skills! Since this role involves collaborating with various stakeholders, being able to articulate your thoughts clearly is crucial. Consider mock interviews or speaking with friends to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Remote Solutions Specialist, EMEA (UK&I, Nordics, France) in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Remote Solutions Specialist. Highlight your experience in telehealth or medical devices, and don’t forget to mention any relevant technical skills that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about remote connectivity solutions and how your background makes you a perfect fit for our team at StudySmarter.
Showcase Your Communication Skills:Since this role involves collaborating with various stakeholders, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at RemoteFetch
✨Know Your Tech
Make sure you brush up on the latest remote connectivity solutions and medical device technologies. Familiarise yourself with Boston Scientific's products and how they align with customer needs. This will show your genuine interest and help you answer technical questions confidently.
✨Showcase Your Collaboration Skills
Since this role involves working closely with internal teams and external stakeholders, be ready to share examples of how you've successfully collaborated in the past. Highlight any experiences where you’ve partnered with IT or clinical teams to solve problems or improve processes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about situations where you had to troubleshoot a technical issue or manage a change in a project. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer-Centricity
As the role is focused on customer needs, be prepared to discuss how you prioritise customer satisfaction in your work. Share specific examples of how you’ve gathered feedback and made improvements based on customer interactions, showing that you understand the importance of a customer-centric approach.
