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- Tasks: Design and implement interactive experiences to enhance user onboarding and feature adoption.
- Company: WalkMe, an SAP company, revolutionises digital transformation with its Digital Adoption Platform.
- Benefits: Enjoy a hybrid work schedule, wellness reimbursements, and generous annual leave policies.
- Why this job: Join a supportive culture focused on community, continuous learning, and innovative technology.
- Qualifications: 5+ years in Professional Services or Implementation Consulting; German language skills required.
- Other info: Work with cutting-edge technology and contribute to a diverse and inclusive workplace.
The predicted salary is between 43200 - 72000 £ per year.
Hybrid Remote in London, ENG, United Kingdom
Job Type:
Employee
Job Schedule:
Full-Time
Experienced
Travel Required:
No specification
We\’re sorry, the employer did not include education information for this job.
We\’re sorry, the employer did not include salary information for this job.
About the Role
Title: Senior Professional Services Consultant
Location: London
Type: Full-time
Workplace: hybrid
Category: Professional Services
Job Description:
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today\’s complex digital landscape. By leveraging WalkMe\’s features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP\’s robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe\’s intuitive digital adoption platform.
TheSenior Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. We\’re looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Sr Professional Services Consultant will report to the Director of Professional Services EMEA.
*German language skills are required*
What You\’ll Own
- WalkMe Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
- Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
- Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
- Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe\’s effectiveness and user engagement.
- Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
- Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
- Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
- Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.
What You\’ll Need to Succeed
- Strong understanding of user behaviour and how to improve user engagement through WalkMe.
- Analytical mindset, capable of interpreting data to make data-driven decisions and optimise WalkMe implementations.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
- Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
- Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
- Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
- Experience working in an agile development environment is a plus.
- 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
- 3+ years of SaaS experience.
- Bachelor\’s degree in a relevant field preferred.
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with ! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
- SAP\’s acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
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Senior Professional Services Consultant job at WalkMe employer: Remote
Contact Detail:
Remote Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Professional Services Consultant job at WalkMe
✨Tip Number 1
Familiarise yourself with WalkMe's Digital Adoption Platform. Understanding its features and how they enhance user experience will help you demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your project management skills, especially in an agile environment. Be prepared to discuss your past experiences leading projects and how you managed timelines and resources effectively.
✨Tip Number 3
Since the role requires strong communication skills, practice articulating complex ideas clearly and concisely. This will be crucial when consulting with customers and collaborating with cross-functional teams.
✨Tip Number 4
Highlight any experience you have with data analysis and user engagement strategies. Being able to interpret data to optimise implementations will set you apart as a candidate.
We think you need these skills to ace Senior Professional Services Consultant job at WalkMe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Professional Services, Implementation Consulting, or Customer Success. Emphasise your SaaS experience and any project management skills that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer success. Mention specific examples of how you've improved user engagement or implemented solutions in previous roles.
Highlight Language Skills: Since German language skills are required, ensure you clearly state your proficiency level in German. If applicable, provide examples of how you've used these skills in a professional context.
Showcase Analytical Skills: In your application, demonstrate your analytical mindset by discussing how you've used data to drive decisions in past projects. Include any relevant metrics or outcomes to support your claims.
How to prepare for a job interview at Remote
✨Understand WalkMe's Product
Before your interview, make sure you have a solid understanding of WalkMe's Digital Adoption Platform. Familiarise yourself with its features and how they can enhance user experience. This knowledge will help you demonstrate your passion for technology and solutioning during the interview.
✨Showcase Your Project Management Skills
As a Senior Professional Services Consultant, you'll be leading projects. Be prepared to discuss your previous project management experiences, including how you've coordinated tasks and managed timelines. Use specific examples to illustrate your ability to deliver successful outcomes.
✨Prepare for Data-Driven Discussions
Since the role involves data analysis, brush up on your analytical skills. Be ready to talk about how you've used data to drive decisions in past roles. Highlight any experience you have with interpreting user behaviour and optimising implementations based on feedback.
✨Emphasise Collaboration and Communication
WalkMe values strong collaboration across teams. Prepare to discuss how you've worked effectively with cross-functional teams in the past. Highlight your communication skills and provide examples of how you've successfully engaged with stakeholders to achieve common goals.
