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- Tasks: Manage onboarding processes and deliver exceptional client support for global teams.
- Company: Remote simplifies global employment, enabling businesses to hire and manage international teams effortlessly.
- Benefits: Enjoy flexible working hours, remote work, mental health support, and a learning budget.
- Why this job: Be part of a rapidly growing company redefining work culture while making a global impact.
- Qualifications: Experience in customer-facing roles, strong onboarding knowledge, and excellent communication skills required.
- Other info: Fully remote position with a focus on diversity and inclusion.
The predicted salary is between 24000 - 48000 £ per year.
Senior Client Services Specialist, EOR Operations – EMEA
Join to apply for the Senior Client Services Specialist, EOR Operations – EMEA role at Remote
Senior Client Services Specialist, EOR Operations – EMEA
Join to apply for the Senior Client Services Specialist, EOR Operations – EMEA role at Remote
About Remote
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
About Remote
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!
What this job can offer you
This is an exciting opportunity to join Remote during a time of rapid growth and play a pivotal role in shaping how companies onboard talent around the world. As a Senior Onboarding Client Services Specialist, embedded directly within our Onboarding Operations team in our Employe of Record division, you’ll be at the heart of delivering seamless, compliant, and memorable onboarding experiences for both customers and their employees.
You’ll work with a wide range of clients, from fast-growing startups to global enterprises, while collaborating closely with international colleagues across Operations, Customer Experience, Mobility, Payroll, and more. This role offers exposure to global employment practices, the chance to influence onboarding processes at scale, and the ability to see the direct impact of your work on thousands of employees worldwide. At Remote, you’ll have the freedom to work asynchronously in a fully distributed team, while contributing to a company that is redefining how people work and get hired globally.
What you bring
- Significant career experience in a customer-facing role such as solutions consulting, employee or customer onboarding, or similar service delivery; bonus points for HR professional services or hands-on HR operations experience
- Strong knowledge of onboarding best practices, with extra credit for understanding the global employment landscape
- Demonstrated ability to partner cross-functionally (Sales, Customer Success, Solutions Consulting, Operations) to deliver exceptional customer outcomes
- Experience designing and managing customer workflows and project implementation plans
- Skilled in managing escalations and collaborating with internal stakeholders and leaders to solve complex customer challenges
- Creative problem-solving skills with exceptional written and verbal communication
- Comfort working with SaaS platforms to deliver excellent client experiences
- A polished, professional presence and confidence in customer- and employee-facing video calls
- A process-improvement mindset, with experience using automation or integrations to increase speed and efficiency
- Ability to thrive in a fast-paced, international environment with a passion for creating a positive impact
- Commitment to documentation and asynchronous workflows to support a distributed team
- Familiarity with Zendesk or similar ticketing tools (a plus)
- Full fluency in English; additional languages are a bonus
Key responsibilities
- Act as the primary point of contact for client-facing teams within Remote on all onboarding-related topics, providing expertise on compliant global onboarding practices
- Manage onboarding processes for enterprise-level clients that require tailored workflows or high-touch support, guiding them through internal processes and serving as their main contact within the onboarding team
- Execute and evaluate employee onboardings to improve service quality and communication, ensuring alignment with customer experience best practices
- Manage service delivery for onboarding operations, responding to customers and employees directly via the Help Desk or partnering with the Customer Care team when needed
- Provide support to companies and employees on all onboarding-related questions and issues
- Collaborate closely with Customer Operations, Customer Care, Customer Experience, and Sales teams to deliver best-in-class client support and meet strict service level agreements
- Maintain an up-to-date knowledge base, documentation, and FAQs for onboarding operations, especially for use by go-to-market teams
- Partner with other operational teams, including Mobility, Lifecycle, Benefits, and Payroll, to deliver a seamless experience for clients and employees
- Continuously gather feedback from customers and employees to identify opportunities to improve the onboarding experience
Practicals
- You\’ll report to: Manager, Onboarding Operations Client Services
- Team: Onboarding Operations
- Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; EMEA
- Start date: As soon as possible
Application process
- AI Interview (async)
- Interview with a recruiter
- Interview with future manager
- Interview with team members (no managers present)
- Interview with Senior Manager
- Bar Raiser interview
- Prior employment verification check
Remote\’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide – here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
The annual salary range for this full-time position is
$32,950—$74,100 USD
Benefits
Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
How You’ll Plan Your Day (and Life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How To Apply
- Please fill out the form below and upload your CV with a PDF format.
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote\’s AI guidelines check see here.
Please note we accept applications on an ongoing basis.
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Senior Client Services Specialist, EOR Operations - EMEA employer: Remote
Contact Detail:
Remote Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Services Specialist, EOR Operations - EMEA
✨Tip Number 1
Familiarise yourself with global employment practices and onboarding best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role's requirements.
✨Tip Number 2
Network with current or former employees of Remote, especially those in client services or HR roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed escalations or complex customer challenges in the past. Highlighting your problem-solving skills will show that you're ready to tackle the demands of this position.
✨Tip Number 4
Demonstrate your familiarity with SaaS platforms and ticketing tools like Zendesk. Being able to speak confidently about these tools will set you apart as a candidate who is ready to hit the ground running.
We think you need these skills to ace Senior Client Services Specialist, EOR Operations - EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, onboarding processes, and any HR operations. Use keywords from the job description to demonstrate your fit for the Senior Client Services Specialist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for global employment practices and your ability to deliver exceptional client experiences. Mention specific examples of how you've successfully managed onboarding processes or solved complex customer challenges.
Showcase Your Communication Skills: Since this role requires strong written and verbal communication, ensure your application is free of errors and clearly articulates your thoughts. Consider including a brief example of a successful client interaction or project you led.
Highlight Your Problem-Solving Abilities: In your application, emphasise your creative problem-solving skills. Provide an example of a time when you improved a process or resolved a challenging situation, particularly in a fast-paced environment.
How to prepare for a job interview at Remote
✨Understand the Company Culture
Before your interview, take some time to research Remote's core values and work culture. Understanding their commitment to global employment compliance and asynchronous workflows will help you align your answers with what they value in a candidate.
✨Showcase Your Customer-Facing Experience
Highlight your previous roles in customer service or onboarding, especially if you've worked with international clients. Be prepared to discuss specific examples of how you've managed client relationships and resolved issues effectively.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've creatively solved complex challenges in a customer-facing role. This is crucial for a position that requires managing escalations and collaborating with various teams.
✨Familiarise Yourself with Relevant Tools
If you have experience with SaaS platforms or ticketing tools like Zendesk, make sure to mention it. Being comfortable with these tools can set you apart, as they are integral to delivering excellent client experiences.
