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For Companies At a Glance
- Tasks: Coordinate service operations and support teams in a fast-paced environment.
- Company: Leading UK-based Managed Service Provider focused on innovation and reliability.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Join a dynamic team and enhance your skills while delivering seamless IT services.
- Qualifications: 2+ years in admin or operations support, strong communication, and time-management skills.
- Other info: Work with a high-performance remote team and contribute to operational efficiency.
The predicted salary is between 36000 - 60000 £ per year.
Are you a highly organised multitasker with experience in fast-paced service environments? We’re hiring an Operations & Service Support Coordinator for a leading UK-based Managed Service Provider (MSP). This role is perfect for a resourceful individual who thrives in structured yet evolving environments and understands the importance of seamless IT service delivery. You’ll play a key role in coordinating administrative functions, supporting service teams, liaising with clients, and maintaining operational systems – all while ensuring a smooth and professional experience for both internal stakeholders and external customers. Join a company that combines innovation with reliability and is committed to building high-performance remote teams with South African professionals.
Key Responsibilities
- Support the daily operations of the service desk and project delivery teams.
- Coordinate technician schedules, escalated tickets, and follow up on service requests.
- Manage documentation, SLAs, reports, and customer records across internal systems.
- Handle client communications, updates, and service feedback.
- Assist with procurement, license tracking, and supplier management where required.
- Maintain CRM, PSA, and ITSM systems (e.g. Autotask, ConnectWise, HaloPSA, or similar).
- Provide ad-hoc executive and admin support to management and technical teams.
- Identify opportunities to improve operational workflows and contribute to internal efficiency.
Qualifications & Experience
- 2+ years of experience in an admin, service desk coordinator, or operations support role (preferably in an MSP, IT services, or technical environment).
- Familiarity with MSP operations and service delivery models.
- Strong knowledge of tools such as Autotask, ConnectWise, HaloPSA, or similar platforms is advantageous.
- Exceptional communication and time-management skills.
- Ability to prioritise tasks, work independently, and manage client expectations effectively.
- Proficient in Microsoft 365, Teams, Excel, and cloud-based communication platforms.
- Access to a reliable laptop and high-speed internet connection is essential.
Operations & Service Support Coordinator - MSP employer: Remote Recruitment
Contact Detail:
Remote Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Service Support Coordinator - MSP
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Operations & Service Support Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their service delivery models and tools like Autotask or ConnectWise. This will not only impress your interviewers but also help you feel more confident when discussing how you can contribute to their team.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've successfully managed schedules, escalated tickets, or improved workflows in previous roles. This will demonstrate your ability to thrive in a fast-paced service environment.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Operations & Service Support Coordinator - MSP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your admin and service support experience, especially in fast-paced environments like MSPs. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Operations & Service Support Coordinator role. Share specific examples of how you've successfully managed tasks and supported teams in the past.
Show Off Your Communication Skills: Since this role involves liaising with clients and internal teams, make sure your written application showcases your exceptional communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Remote Recruitment
✨Know Your MSP Inside Out
Before the interview, do your homework on the Managed Service Provider. Understand their services, client base, and any recent news or projects. This will not only show your interest but also help you tailor your answers to align with their operations.
✨Showcase Your Organisational Skills
As an Operations & Service Support Coordinator, being organised is key. Prepare examples from your past experience where you successfully managed schedules, handled escalated tickets, or improved workflows. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly and Confidently
Exceptional communication is crucial in this role. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully, ensuring you convey your understanding of client communications and service feedback.
✨Demonstrate Your Tech Savviness
Familiarity with tools like Autotask, ConnectWise, or HaloPSA can set you apart. Be ready to discuss your experience with these platforms or similar ones. If you have specific examples of how you've used technology to enhance service delivery, share those during the interview.
