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- Tasks: Lead IT delivery for new retail store openings across the UK and Europe.
- Company: Global tech services company specialising in retail IT solutions.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Why this job: Join a fast-paced team and make a real impact on retail expansion.
- Qualifications: Degree in IT or related field; experience in retail IT project delivery.
- Other info: Exciting opportunity for career growth and hands-on experience.
The predicted salary is between 60000 - 80000 £ per year.
Our client is a global technology services company specialising in retail IT solutions, providing end-to-end managed IT services to a leading American retail group with an international store network. As part of an accelerated store roll-out programme across the UK and mainland Europe, our client is strengthening its on-the-ground IT delivery capability.
Responsibilities
- New Store IT Delivery
- Act as the IT lead for all new store openings across the UK and mainland Europe.
- Own the full IT lifecycle for each new store, from early planning and construction phase through to Go Live, opening day, and post-opening stabilisation.
- Ensure all IT deliverables are completed on time, within scope, and aligned to agreed Go Live and store opening dates.
- End-to-End Testing & Readiness Assurance
- Ensure comprehensive testing of all store IT systems (POS, network, connectivity, peripherals, and integrations) well in advance of Go Live.
- Coordinate testing activities with the Global POS team, infrastructure teams, vendors, and store stakeholders.
- Validate that environments are fully configured and ready to support functional, performance, and operational testing.
- Act as IT owner for readiness sign-off, confirming all critical issues have been addressed ahead of opening day.
- Go Live & Opening Day Ownership
- Serve as the single point of contact for IT Go Live timelines, readiness, and sign-off for each new store.
- Define, track, and communicate IT milestones leading up to Go Live, including connectivity, hardware readiness, configuration, testing, and installation.
- Coordinate closely with Retail Operations, Construction, Property, and third-party vendors to ensure IT readiness aligns with the overall opening programme.
- Lead IT retail support on opening day, ensuring POS, network, and core systems are fully operational.
- Manage real-time issue resolution during Go Live and opening day, escalating and coordinating fixes as required to minimise trading impact.
- On-Site Engagement & Construction Phase Support
- Travel to stores during the construction and fit-out phase to engage directly with site teams, contractors, and project managers.
- Proactively identify and resolve potential IT-related risks (cabling, fibre, comms room readiness, rack size, power, space, connectivity constraints) before they impact testing or Go Live timelines.
- Act as the on-site IT representative where required, ensuring IT requirements are correctly understood and implemented during the build.
- Lead internet procurement for new stores, working with approved telecom providers and internal procurement teams.
- Coordinate and conduct pre-installation surveys with landlords, on-site contacts, and construction partners.
- Serve as the single point of contact for ordering all POS and network hardware, defining and maintaining standard hardware builds and bills of materials by store format.
- Ensure all equipment is configured, tested, and delivered in line with testing and Go Live timelines.
- Work closely with the hardware and configuration vendor in Germany to coordinate delivery, picking, staging, and quality assurance of all POS and network equipment.
- Ensure all hardware is correctly packaged, labelled, and shipped to site in alignment with construction, testing, and opening schedules.
- Coordinate installers, store teams, and vendors to ensure smooth on-site installation.
- Provide post-opening support to ensure system stability during the initial trading period.
- Stakeholder Management, Documentation & Continuous Improvement
- Act as the primary IT interface for Property, Construction, Retail Operations, Global POS, and external partners across multiple concurrent store openings.
- Navigate effectively within a managed services model, acting as the operational bridge between the IT service provider and the retail end-client.
- Provide regular status updates, risk assessments, and Go Live readiness reporting to senior stakeholders.
- Ensure all new stores comply with IT security, network, and operational standards.
- Produce and maintain documentation for store builds, testing plans, Go Live checklists, and handover to support teams.
- Continuously improve testing, rollout, and readiness processes to reduce risk and enhance opening day stability.
Candidate Profile
- Education & Mobility
- Degree in Information Technology, Computer Science, or a related field; equivalent professional experience considered.
- Based in or willing to relocate to London, UK.
- Availability for regular travel across the UK and mainland Europe for on-site store visits and Go Live support.
- Experience & Industry Knowledge
- Proven experience in IT project delivery within a retail environment, with direct ownership of store opening programmes.
- Strong working knowledge of retail IT infrastructure: POS systems, network architecture, connectivity, and peripheral hardware.
- Hands-on experience managing end-to-end testing, Go Live processes, and post-opening stabilisation.
- Track record of coordinating multiple concurrent projects across different geographies and timelines.
- Experience working within a managed services or outsourced IT model, acting as the operational bridge between an IT service provider and a retail end-client, is a strong asset.
- Experience working with hardware configuration vendors and managing logistics for equipment staging and delivery.
- Skills & Personal Attributes
- Strong communication skills with both technical and non-technical stakeholders, including the ability to navigate dual reporting lines across an IT service provider and a retail client.
- High level of ownership, accountability, and attention to detail.
- Excellent planning, coordination, and organisational skills.
- Proven ability to identify risks early and drive timely resolution.
- Ability to work under pressure, lead on critical delivery milestones, and make decisions independently.
- Self-starter with a proactive delivery mindset and autonomous working capability.
IT Delivery Manager - Retail Expansion M/F in London employer: Remote People
Contact Detail:
Remote People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Delivery Manager - Retail Expansion M/F in London
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to retail IT. The more people you know, the better your chances of landing that IT Delivery Manager role. Don't be shy—introduce yourself and share your passion for retail tech!
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or take on freelance gigs that involve IT delivery in retail. This will not only boost your CV but also give you real-world stories to share during interviews.
✨Tip Number 3
Prepare for those interviews by researching the company and its recent projects. Show them you’re genuinely interested in their work and how you can contribute to their store roll-out programme. Tailor your answers to highlight your relevant experience in IT project delivery.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly shows your enthusiasm and commitment to joining the team. Don’t miss out on the chance to be part of an exciting retail expansion!
We think you need these skills to ace IT Delivery Manager - Retail Expansion M/F in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Delivery Manager role. Highlight your experience in retail IT solutions and any relevant project delivery you've managed. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to the responsibilities mentioned in the job description.
Showcase Your Communication Skills: Since you'll be liaising with various stakeholders, it's crucial to demonstrate your strong communication skills. In your application, mention instances where you effectively communicated complex IT concepts to non-technical audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Remote People
✨Know Your IT Delivery Inside Out
Make sure you understand the end-to-end delivery process for IT services, especially in a retail context. Familiarise yourself with the specifics of POS systems, network infrastructure, and how they integrate into new store openings. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Prepare for Scenario-Based Questions
Expect to be asked about real-life scenarios related to IT project delivery. Think of examples where you've successfully managed multiple projects or resolved issues during Go Live. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Showcase Your Stakeholder Management Skills
Highlight your experience in managing relationships with various stakeholders, from construction teams to retail operations. Be ready to discuss how you've communicated effectively across different levels and ensured everyone is aligned on IT readiness and timelines.
✨Demonstrate Your Problem-Solving Ability
Be prepared to talk about how you've identified and mitigated risks in previous projects. Share specific examples of challenges you faced during store openings and how you resolved them. This will show your proactive mindset and ability to work under pressure.