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- Tasks: Lead IT delivery for new retail store openings across the UK and Europe.
- Company: Global tech services company specialising in retail IT solutions.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Why this job: Be at the forefront of retail expansion and make a real impact.
- Qualifications: Degree in IT or related field; experience in retail IT project delivery.
- Other info: Exciting role with opportunities for growth and development.
The predicted salary is between 60000 - 75000 £ per year.
Our client is a global technology services company specialising in retail IT solutions, providing end-to-end managed IT services to a leading American retail group with an international store network. As part of an accelerated store roll-out programme across the UK and mainland Europe, our client is strengthening its on-the-ground IT delivery capability.
Responsibilities
- New Store IT Delivery
- Act as the IT lead for all new store openings across the UK and mainland Europe.
- Own the full IT lifecycle for each new store, from early planning and construction phase through to Go Live, opening day, and post-opening stabilisation.
- Ensure all IT deliverables are completed on time, within scope, and aligned to agreed Go Live and store opening dates.
- End-to-End Testing & Readiness Assurance
- Ensure comprehensive testing of all store IT systems (POS, network, connectivity, peripherals, and integrations) well in advance of Go Live.
- Coordinate testing activities with the Global POS team, infrastructure teams, vendors, and store stakeholders.
- Validate that environments are fully configured and ready to support functional, performance, and operational testing.
- Act as IT owner for readiness sign-off, confirming all critical issues have been addressed ahead of opening day.
- Go Live & Opening Day Ownership
- Serve as the single point of contact for IT Go Live timelines, readiness, and sign-off for each new store.
- Define, track, and communicate IT milestones leading up to Go Live, including connectivity, hardware readiness, configuration, testing, and installation.
- Coordinate closely with Retail Operations, Construction, Property, and third-party vendors to ensure IT readiness aligns with the overall opening programme.
- Lead IT retail support on opening day, ensuring POS, network, and core systems are fully operational.
- Manage real-time issue resolution during Go Live and opening day, escalating and coordinating fixes as required to minimise trading impact.
- On-Site Engagement & Construction Phase Support
- Travel to stores during the construction and fit-out phase to engage directly with site teams, contractors, and project managers.
- Proactively identify and resolve potential IT-related risks (cabling, fibre, comms room readiness, rack size, power, space, connectivity constraints) before they impact testing or Go Live timelines.
- Act as the on-site IT representative where required, ensuring IT requirements are correctly understood and implemented during the build.
- Lead internet procurement for new stores, working with approved telecom providers and internal procurement teams.
- Coordinate and conduct pre-installation surveys with landlords, on-site contacts, and construction partners.
- Serve as the single point of contact for ordering all POS and network hardware, defining and maintaining standard hardware builds and bills of materials by store format.
- Ensure all equipment is configured, tested, and delivered in line with testing and Go Live timelines.
- Work closely with the hardware and configuration vendor in Germany to coordinate delivery, picking, staging, and quality assurance of all POS and network equipment.
- Ensure all hardware is correctly packaged, labelled, and shipped to site in alignment with construction, testing, and opening schedules.
- Coordinate installers, store teams, and vendors to ensure smooth on-site installation.
- Provide post-opening support to ensure system stability during the initial trading period.
- Stakeholder Management, Documentation & Continuous Improvement
- Act as the primary IT interface for Property, Construction, Retail Operations, Global POS, and external partners across multiple concurrent store openings.
- Navigate effectively within a managed services model, acting as the operational bridge between the IT service provider and the retail end-client.
- Provide regular status updates, risk assessments, and Go Live readiness reporting to senior stakeholders.
- Ensure all new stores comply with IT security, network, and operational standards.
- Produce and maintain documentation for store builds, testing plans, Go Live checklists, and handover to support teams.
- Continuously improve testing, rollout, and readiness processes to reduce risk and enhance opening day stability.
Candidate Profile
- Education & Mobility
- Degree in Information Technology, Computer Science, or a related field; equivalent professional experience considered.
- Based in or willing to relocate to London, UK.
- Availability for regular travel across the UK and mainland Europe for on-site store visits and Go Live support.
- Experience & Industry Knowledge
- Proven experience in IT project delivery within a retail environment, with direct ownership of store opening programmes.
- Strong working knowledge of retail IT infrastructure: POS systems, network architecture, connectivity, and peripheral hardware.
- Hands-on experience managing end-to-end testing, Go Live processes, and post-opening stabilisation.
- Track record of coordinating multiple concurrent projects across different geographies and timelines.
- Experience working within a managed services or outsourced IT model, acting as the operational bridge between an IT service provider and a retail end-client, is a strong asset.
- Experience working with hardware configuration vendors and managing logistics for equipment staging and delivery.
- Skills & Personal Attributes
- Strong communication skills with both technical and non-technical stakeholders, including the ability to navigate dual reporting lines across an IT service provider and a retail client.
- High level of ownership, accountability, and attention to detail.
- Excellent planning, coordination, and organisational skills.
- Proven ability to identify risks early and drive timely resolution.
- Ability to work under pressure, lead on critical delivery milestones, and make decisions independently.
- Self-starter with a proactive delivery mindset and autonomous working capability.
IT Delivery Manager - Retail Expansion M/F employer: Remote People
Contact Detail:
Remote People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Delivery Manager - Retail Expansion M/F
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews like it’s game day! Research the company, understand their IT delivery processes, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and have some thoughtful questions of your own to show you’re genuinely interested.
✨Tip Number 3
Showcase your problem-solving skills! In the role of IT Delivery Manager, you’ll need to demonstrate how you’ve tackled challenges in past projects. Be ready to share specific examples that highlight your ability to manage risks and ensure smooth operations during critical phases.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make things happen!
We think you need these skills to ace IT Delivery Manager - Retail Expansion M/F
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Delivery Manager role. Highlight your experience in retail IT solutions and any relevant project delivery you've managed. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description. Let your personality shine through!
Showcase Your Communication Skills: Since you'll be liaising with various stakeholders, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to explain any technical jargon in simple terms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Remote People
✨Know Your IT Delivery Inside Out
Make sure you understand the end-to-end delivery process for IT services, especially in a retail context. Brush up on your knowledge of POS systems, network infrastructure, and how they integrate into new store openings. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the theory but have practical insights too.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to IT readiness and Go Live scenarios. Think about potential risks you might encounter during a store opening and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Showcase Your Stakeholder Management Skills
This role requires strong communication with various stakeholders. Be ready to share examples of how you've successfully navigated complex relationships in previous roles. Highlight your ability to provide updates, manage expectations, and ensure everyone is aligned towards common goals.
✨Demonstrate Your Proactive Mindset
The ideal candidate will be a self-starter who identifies risks early and drives solutions. Prepare to discuss times when you took the initiative to improve processes or resolve issues before they escalated. This will illustrate your proactive delivery mindset and your capability to work autonomously.