Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance owner engagement and reduce churn.
- Company: Join Evolve, a mission-driven company focused on making vacation rentals easy.
- Benefits: Competitive salary, growth opportunities, and a supportive team culture.
- Why this job: Make a real impact by improving owner relationships and driving retention strategies.
- Qualifications: Experience in team leadership and customer engagement required.
- Other info: Collaborative environment with a focus on continuous improvement and success.
The predicted salary is between 50000 - 60000 £ per year.
At Evolve, we’re on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you’re ready to join a mission-driven company where every teammate has the opportunity to thrive, Evolve might just be the place for you.
As Manager, Retention, you will lead an established team of 8‑12 individual contributors dedicated to maximizing the value of our existing owner base. You’ll oversee a high-performing group focused on engaging at‑risk owners, understanding their challenges, resolving pain points, and re‑establishing their confidence in Evolve’s services. Working closely with senior leadership, you’ll drive continuous improvement across retention strategy, team performance, and cross-functional collaboration to reduce churn and strengthen long‑term owner relationships. This role also oversees the Sold Property function within the Retention team.
Manager Retention in London employer: Remote Jobs
Contact Detail:
Remote Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Retention in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the vacation rental industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Evolve's mission and values. Show us how your experience aligns with our customer-obsessed approach and how you can contribute to creating exceptional experiences for our owners and guests.
✨Tip Number 3
Practice your pitch! Be ready to explain how you've tackled challenges in retention before. We want to hear about your strategies for engaging at-risk owners and how you’ve resolved pain points in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the Evolve team.
We think you need these skills to ace Manager Retention in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about making vacation rentals easy for everyone and how you can contribute to our mission.
Tailor Your Experience: Make sure to highlight your relevant experience in retention strategies and team leadership. We’re looking for someone who understands the challenges of engaging at-risk owners, so share specific examples that demonstrate your skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Manager, Retention role. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Remote Jobs
✨Know Evolve Inside Out
Before your interview, dive deep into Evolve's mission and values. Understand their approach to vacation rentals and how they prioritise customer experience. This will not only show your enthusiasm but also help you align your answers with their core principles.
✨Showcase Your Leadership Skills
As a Manager, Retention, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on engagement and performance improvement. Highlight specific strategies you've used to resolve challenges and boost team morale.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like engaging at-risk owners or resolving pain points. Think through potential scenarios and outline your approach, demonstrating your problem-solving skills and customer-centric mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the current retention strategies or how success is measured within the team. This shows your genuine interest in the role and helps you gauge if Evolve is the right fit for you.