Learning and Development Specialist in London

Join a team that is transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it is a movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. Our mission is simple but powerful: Improving lives, one session at a time.

Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can focus on improving patient outcomes. Our clinicians work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.

As the most trusted behavioral health partner in the Western U.S., we have established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.

Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. We provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.

Our Pillars

• Make things easier.
• Forge genuine connections.
• Elevate the standard.

Roles and Responsibilities

• Own and continuously improve clinician and employee onboarding and enablement programs, ensuring they are effective, scalable, and aligned to clinical and business needs.
• Design, facilitate, and iterate on high-quality virtual and blended learning experiences for clinical and non-clinical audiences, applying adult learning best practices.
• Develop, maintain, and update training content and resources (e.g., guides, job aids, recordings, and LMS courses) to support evolving systems, workflows, and learner needs.
• Serve as a subject-matter expert for clinical systems and internal tools (including the EHR), providing advanced training, office hours, and consultative support to drive proficiency and adoption.
• Partner with clinicians, subject matter experts, and cross-functional stakeholders to identify learning needs, co-create training solutions, and prioritize initiatives based on impact.
• Administer and optimize the Learning Management System (LMS), including course structure, reporting, and learner experience, using data and feedback to inform continuous improvement.
• Support the operational and administrative aspects of Learning & Development, including scheduling and coordinating trainings, managing calendars and communications, and responding to learner questions and requests.
• Manage multiple initiatives and stakeholders independently in a fast-paced environment, exercising sound judgment, ownership, and accountability.

Required Qualifications

• 3+ years of experience in learning & development, training, enablement, or a related role with demonstrated ownership of programs or initiatives.
• Proven experience designing, facilitating, and iterating on live, virtual, or blended learning experiences for diverse audiences.
• Strong content development skills, with experience creating and maintaining practical training resources (e.g., guides, job aids, recordings, LMS courses).
• Familiarity with Learning Management Systems (LMS) and proficiency with Microsoft Office tools, especially Teams and Outlook.
• Strong organizational, time management, prioritization, and decision-making skills, with the ability to juggle multiple projects in a fast-paced environment.
• Excellent facilitation, communication, and stakeholder partnership skills, with a consultative, service-oriented mindset.
• Solid understanding of adult learning principles and instructional best practices, with the ability to apply them pragmatically.
• Comfortable learning new systems and tools and explaining them clearly to diverse audiences.

Preferred Qualifications

• Experience supporting or training users on clinical systems or EHRs (e.g., NextGen, Epic, athenahealth).
• Experience working in healthcare, behavioral health, technology, or other regulated or fast-paced environments.
• Familiarity with content development and instructional tools (e.g., Articulate Rise or Storyline, Canva, Camtasia, Snagit).
• Experience using data, feedback, or metrics to evaluate and improve training effectiveness.
• Experience leveraging AI-powered tools to accelerate content development, documentation, or iteration.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a cutting-edge healthcare technology environment.
• Professional development opportunities and training.
• Collaborative and supportive work culture.
• Impactful role contributing to the enhancement of patient care and healthcare processes.
• $60,000 - $75,000 a year.

Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization.