Carrier Messaging Compliance Lead

EZ Texting is a recognized leader in text message marketing for small and medium-sized businesses and organizations, setting the standard for professional texting. Our messaging solutions allow everyone to easily and effectively reach their mobile audiences. We believe in empowering our customers, from nonprofits to retailers, to activate their audience engagement superpowers, one text at a time.

We are currently only open to hiring in CA, NY, TX, MA, WA, GA, PA, FL, TN, DC, MO. At this time, we are not able to consider candidates outside of these states.

We are looking for an experienced Carrier Messaging Compliance Lead who is passionate about protecting customers, strengthening trust, and building scalable compliance practices that enable safe, responsible growth. In this role, you will play a critical part in supporting our Carrier Operations team through complex fraud, abuse, and regulatory challenges while developing the processes, guardrails, and education that keep our platform secure and compliant. You will serve as the primary point of contact for escalations, audits, and carrier-related requirements. You will also be partnering cross-functionally with Onboarding, Customer Success, Product, and external partners to translate evolving industry regulations into clear policies and operational best practices.

Primary Responsibilities

• Guide our Carrier Operations team in solving some of our more complex customer, fraud, and abuse-related activities by working across the organization to develop guidelines, best practices, and training to protect EZ Texting and EZ Texting’s customers.
• Serve as the primary point of contact for the broader carrier compliance function by handling escalated customer complaints or requests and other associated duties as assigned.
• Remain up-to-date on industry standards and trends, including regulatory requirements, practices & changes to federal laws and carrier policy (e.g., TCPA, CTIA, Carrier requirements) to assess impact on the company’s policies and practices.
• Regularly conduct independent review and assessment of the customer and prospect requests, use cases and sending practices to ensure regulatory compliance.
• Develop processes, automation, and guardrails others will follow to ensure business continuity and ease of use for compliant customers.
• Maintain working effective relationships with cross-functional partners.
• Manage the inventory of our Short Codes to protect and efficiently control our operational costs.
• Review and submit Short Code programs, working cross-functionally with our internal Onboarding team and external partners for approval.
• Field incoming audits with immediate acknowledgement, coach the customer directly back into compliance, and fulfill the RCA and response back to our aggregator.
• Conduct regular and periodic internal/external audits (programs/process, controls, customers) and compliance requests within defined SLA timelines.
• Work with our external partners and vendors when necessary to enhance all work efforts.

Requirements

• Bachelor’s or higher-education degree.
• 5+ years in a role focused on fraud or abuse detection and mitigation.
• 3+ years in a customer-facing role.
• 2+ years of experience working directly within the SMS/MMS industry.
• Understanding of SMS and MMS related technologies, including short code provisioning, number porting, aggregator rules, application provider processes, differences in carrier regulations, SMS deliverability concepts and best practices.
• Compliance expert demonstrated by measurable business outcomes.
• A complex problem solver and analytical thinker.
• Detail-oriented with great organizational skills and comfort with ambiguity.
• Excellent written and verbal communication skills and ability to present effectively and articulate concepts/ideas in a clear, concise manner.
• Comfortable speaking with all levels of the organization and acting as a subject matter expert for messaging compliance and best practices.
• Ability to make sound decisions in a fast-paced environment.
• Excellent time management skills and ability to work under pressure.
• Ability to proactively identify and launch process improvements that have a significant, positive business impact.

What We Offer

This temporary role is not eligible for benefits. Depending on your location, the starting bi-weekly compensation range is:

• Tier 1 (Bay Area, NYC, SEA): $2,942.31 – $4,038.46
• Tier 2 (LA, SD, BOS, ATX, DC, PHI): $2,811.54 – $3,715.38
• Tier 3 (DAL, ATL, HOU, NSH, MIA, ALB): $2,615.38 – $3,553.85
• Tier 4 (Other): $2,288.46 – $3,230.77

Our compensation market ranges are determined by role, level, and location. The range provided reflects the target cash compensation for new hires in major metropolitan areas. Actual compensation will vary based on the candidate’s specific location, skills, experience, and capabilities, as well as internal benchmarking.

Equal Opportunity Employer

EZ Texting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to Age, race, color, national origin, citizenship, marital status, sex, gender, gender identity, gender expression, sexual orientation, medical condition, disability, veteran or military status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.