At a Glance
- Tasks: Manage office operations and support customers through their sales journey.
- Company: Join Stannah, a leader in stairlifts and homelifts with a supportive culture.
- Benefits: Competitive salary, profit share, 25 days holiday, and health benefits.
- Other info: Be part of a diverse team that values every employee's contribution.
- Why this job: Make a real difference by helping customers find the best solutions for their needs.
- Qualifications: Supervisory experience and strong communication skills are essential.
The predicted salary is between 27500 - 35000 € per year.
Stannah have an exciting opportunity for a Senior Customer Sales Advisor to join the Sales Department based at Audenshaw Depot. This job will involve overseeing the day-to-day management of office operations while supporting customers throughout their sales journey, responding to enquiries about stairlifts and homelifts, and helping customers choose the best solution for their needs.
Your salary will be £27,500 plus OTE of £35,000. You will work Monday – Friday 8:30am – 18:00 and Saturday 09:00 – 17:00. This job is a permanent contract.
This is a great opportunity for someone with supervisory experience who enjoys delivering excellent customer service, supporting a team and working towards targets in a fast-paced environment.
To be successful as the Senior Customer Sales Advisor, it is essential that you have previous experience in a supervisory or team leadership role alongside strong communication and customer service skills, as well as experience in sales or handling customer enquiries.
Senior Customer Sales Advisor Responsibilities:- Overseeing the day-to-day management of office operations
- Supporting customers throughout the sales process from enquiry to completion
- Responding to customer enquiries via telephone, webchat and live video communication
- Recording customer interactions accurately on the company system
- Building rapport with customers and helping identify the best product solution for their needs
- Previous supervisory experience
- Confident written and verbal communication skills
- Friendly, empathetic and positive approach to customer service
- Ability to work towards targets and achieve results
- Willingness to learn technical product knowledge and complete training
Benefits Include:
- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days' annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs, for example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
#HAStannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Senior Customer Sales Advisor employer: Remote Index
Stannah is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a profit share bonus scheme that rewards your contributions. With a strong focus on creating an inclusive and supportive work culture in Audenshaw, employees benefit from generous holiday allowances, health plans, and a commitment to long-term career development. Join us to be part of a team that values your skills and fosters a positive environment for success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research Stannah, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your supervisory experience and customer service skills.
✨Tip Number 3
Don’t forget to highlight your achievements! When you’re in the interview, share specific examples of how you’ve led teams or improved customer satisfaction. Numbers and results speak volumes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Stannah team. Let’s get you that Senior Customer Sales Advisor role!
We think you need these skills to ace Senior Customer Sales Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Sales Advisor role. Highlight your supervisory experience and customer service skills, as these are key to what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's essential to demonstrate your strong written and verbal communication skills. Use clear and friendly language in your application to reflect your positive approach.
Be Specific About Your Experience:When detailing your previous roles, focus on specific achievements and experiences that relate to sales and customer service. We want to see how you've successfully supported customers in the past!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Remote Index
✨Know Your Stuff
Before the interview, make sure you understand Stannah's products, especially stairlifts and homelifts. Familiarise yourself with common customer queries and think about how you would respond to them. This will show that you're proactive and ready to support customers effectively.
✨Showcase Your Leadership Skills
As a Senior Customer Sales Advisor, you'll need to demonstrate your supervisory experience. Prepare examples of how you've successfully led a team or managed office operations in the past. Highlight any specific achievements that showcase your ability to motivate others and achieve targets.
✨Practice Your Communication
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on how you would handle customer enquiries and build rapport with clients.
✨Emphasise Your Customer-Centric Approach
Stannah values a friendly and empathetic approach to customer service. Be prepared to discuss how you’ve gone above and beyond for customers in previous roles. Share specific stories that highlight your commitment to delivering excellent service and finding the best solutions for customer needs.
