At a Glance
- Tasks: Support customers through their sales journey and provide product demonstrations.
- Company: Join Stannah, a supportive team with a focus on customer service.
- Benefits: Competitive salary, profit share bonus, 25 days holiday, and health cash plan.
- Other info: Be part of a diverse and inclusive community with excellent career growth opportunities.
- Why this job: Make a real difference by helping customers find the best solutions for their needs.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25500 - 33000 € per year.
Stannah have an exciting opportunity for a Customer Sales Advisor to join the Sales Department based at Audenshaw depot. This job will involve supporting customers throughout their sales journey, responding to enquiries about stairlifts and homelifts, providing product information and demonstrations, and helping customers choose the best solution for their needs.
As the Customer Sales Advisor your salary will be £25,500 plus OTE £33,000. You will work Monday – Friday 8:30am – 18:00 and Saturday 09:00 – 17:00. This job is a permanent contract. This is a great opportunity for someone who enjoys delivering excellent customer service, building relationships and working towards targets in a supportive team environment.
To be successful as the Customer Sales Advisor, it is essential that you have previous experience in customer service, communication and sales experience. Experience in sales or handling customer enquiries via video chat and telephone communication is desirable.
Customer Sales Advisor Responsibilities:- Responding to customer enquiries via telephone, webchat and live video communication
- Supporting customers throughout the sales process from enquiry to completion
- Providing online demonstrations of stairlift and homelift products
- Recording customer interactions accurately on the company system
- Building rapport with customers and identifying the best solution for their needs
- Confident written and verbal communication skills
- Friendly, empathetic and positive approach to customer service
- Ability to work towards targets and achieve results
- Willingness to learn technical product knowledge and complete training
- Strong teamwork and relationship-building skills
Benefits Include:
- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days' annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs, for example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
Customer Sales Advisor employer: Remote Index
Stannah is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. As a Customer Sales Advisor in Audenshaw, you will benefit from a competitive salary, generous holiday allowance, and a profit share bonus scheme, all while working in a team that values your contributions and fosters personal growth. Join us to be part of a diverse community where your skills in customer service and sales can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stannah and their products. Understanding their stairlifts and homelifts will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you get comfortable with responding to enquiries and providing product information.
✨Tip Number 3
Show off your sales experience! Be ready to share specific examples of how you've successfully helped customers in the past. Highlighting your ability to build rapport and meet targets will make you stand out.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Stannah site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining our team.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Sales Advisor role. Highlight your previous customer service and sales experience, and show us how you can bring a friendly and positive approach to our team.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, we want to see your confident written and verbal communication skills. Use clear language in your application and maybe even share an example of how you've successfully handled customer enquiries in the past.
Demonstrate Your Team Spirit:We love teamwork at StudySmarter! In your application, mention any experiences where you've worked collaboratively to achieve targets or support your colleagues. This will show us that you're a great fit for our supportive environment.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our company culture.
How to prepare for a job interview at Remote Index
✨Know Your Products Inside Out
Before the interview, make sure you familiarise yourself with the stairlifts and homelifts that Stannah offers. Understanding the features, benefits, and common customer queries will help you demonstrate your product knowledge and show that you're ready to support customers effectively.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Try role-playing common customer scenarios with a friend or family member to build your confidence in responding to enquiries and providing information.
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles and how you've successfully handled customer enquiries. Use specific examples to illustrate your ability to build rapport and resolve issues, as this will highlight your suitability for the Customer Sales Advisor position.
✨Demonstrate Your Team Spirit
Stannah values teamwork, so be ready to talk about how you've collaborated with others in past roles. Share examples of how you've contributed to team goals or supported colleagues, as this will show that you can thrive in a supportive team environment.
