At a Glance
- Tasks: Manage user support for civic services and handle enquiries with care.
- Company: mySociety, a digitally focused charity making a difference.
- Benefits: Fully remote work, quarterly meetups, and a supportive team environment.
- Other info: Opportunity to improve documentation and collaborate with a cross-functional team.
- Why this job: Make a real impact on citizen services while working from anywhere.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 11.7 - 14.3 £ per hour.
my Society is seeking a part-time User Support Officer to manage frontline support for citizen services such as Fix My Street and They Work For You, handling high-volume enquiries with care and discretion.
The role is fully remote across the UK, with quarterly in-person meetups and a focus on data protection and clear user guidance.
You’ll triage, escalate when needed, and contribute to improving help documentation while working with a cross-functional team in a digitally focused charity.
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Remote User Support Officer - Civic Tech employer: Remote Genie
mySociety is an exceptional employer that values its employees by offering a fully remote work environment, allowing for flexibility and work-life balance. With a strong commitment to civic engagement and community support, employees benefit from a collaborative culture that encourages professional growth through quarterly meetups and opportunities to contribute to meaningful projects that make a difference in society.
StudySmarter Expert Advice🤫
We think this is how you could land Remote User Support Officer - Civic Tech
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Remote Genie and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Remote Genie and let us see your personality shine through!
We think you need these skills to ace Remote User Support Officer - Civic Tech
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Remote Genie.
Get Familiar with Our Brand:Before applying, take some time to learn about Remote Genie and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Remote Genie
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Remote Genie.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Remote Genie will surely appreciate.
