NEC Software Solutions in Hartlepool is seeking a United Kingdom Manager Customer Service to lead the Service Desk and Incident Management functions. The role combines line management of 4 FTEs and oversight of a wider team across Hartlepool, Chippenham and India, with up to 50 staff overall.
Office-based with 50% remote capability, aligned to ITIL and ISO standards. You will drive end-to-end service delivery, coach the team, collaborate with stakeholders, and ensure delivery of a
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Global Service Desk Leader | ITIL-Driven, Remote employer: Remote Genie
mySociety is an exceptional employer that values its employees by offering a fully remote work environment, allowing for flexibility and work-life balance. With a strong commitment to civic engagement and community support, employees benefit from a collaborative culture that encourages professional growth through quarterly meetups and opportunities to contribute to meaningful projects that make a difference in society.
