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For Companies At a Glance
- Tasks: Lead and scale client placements while managing a dynamic remote team.
- Company: Join RemoteAssistants.ai, transforming staffing into a thriving productised business.
- Benefits: Enjoy profit sharing, remote work flexibility, and a chance to shape company culture.
- Why this job: Be part of a fast-growing team focused on innovation and personal growth.
- Qualifications: Experience in remote staffing or B2B service delivery is essential.
- Other info: Submit a Loom video introducing yourself and your ideas for scaling.
The predicted salary is between 42000 - 84000 £ per year.
Location: Remote
Compensation: £60,000 profit share (after threshold)
Reports to: Founder (James)
Start Date: Immediate
Mission
To transform RemoteAssistants.ai from a high-profit placement agency into a recurring revenue, productised staffing business doing £2M+ per year — without founder dependence.
Outcomes You Own
- Scale placements from 15/month to 30+/month
- Launch and grow the £2.5K/month RAaaS model to £75K MRR in 6–9 months
- Build and lead the internal team (Heads of recruitment, CSMs, Sales support)
- Deliver <10>
- Maintain clean systems, SOPs, and reporting — visible to the founder weekly
- Make RA a business we can sell, raise on, or scale passively
Responsibilities
- Team Management & Delivery
- Oversee and support Heads of recruitment (fulfilment leads)
- Set and enforce SLAs: time to match, quality checks, onboarding support
- Hire and manage CSMs as client base grows
- Handle tough client situations and replacements
- Revenue & Performance Management
- Own weekly metrics: placements, revenue, churn, fulfillment margins
- Collaborate with sales to align delivery with demand
- Forecast capacity + manage monthly cash/ops plan
- Approve placement quality and ensure Liquid Accelerator training is baked into delivery
- Systems & Ops Infrastructure
- Build out operational dashboards in Notion or Airtable
- Maintain SOPs for end-to-end placement and RAaaS delivery
- Ensure all contracts, onboarding, and processes are systemised
- Improve automation and reduce founder bottlenecks
- Strategic Growth Support
- Help transition £6K placement clients into £2.5K/month MRR model
- Ideate upsell opportunities: 2nd VA, add-on services, premium tiers
- Prepare the company to be exit-ready (clean financials, metrics, org chart, IP docs)
You Are
- A builder and operator, not a babysitter
- Obsessed with detail, structure, and systems
- Experienced in remote staffing, outsourcing, or B2B service delivery
- Calm under pressure, good with people, and clear with standards
- Able to lead a team and push back when needed
- Hungry to scale something meaningful with autonomy
Bonus Points If You Have:
- Background in a company like Support Shepherd, Athena, MultiplyMii, or similar
- Built delivery teams or ops infrastructure in high-growth agencies
- Experience with Notion, Airtable, ClickUp, Slack, and async operations
- Understanding of UK/US client expectations + global VA markets (SA, PH, LATAM)
How to Apply
Send a Loom (max 3 min) introducing yourself and answering:
- How would you scale RA to 30 placements/month?
- How do you manage team quality in a remote staffing model?
Attach:
- Your CV or LinkedIn
- A short note or doc outlining a system you’ve built in a similar role
Send to: kyra@theagencyblueprint.com
Subject line: GM – RemoteAssistants.ai – [Your Name]
COMPANY CORE VALUES:
Our core values shape everything we do at The Agency Blueprint and Remote Assistants, and we’re looking for someone who resonates with these principles:
- Conscientiousness: We strive for excellence and attention to detail, ensuring the highest quality work and integrity in everything we do for our clients.
- Integrity: We push boundaries, embrace growth, and continuously aim for higher standards and success.
- Become the Best You Can Be: We’re committed to self-improvement, empowering ourselves and others to grow and achieve more.
JOIN THE AGENCY BLUEPRINT TEAM:
Are you ready to join a fast-growing team and help shape the future of recruitment agency growth? If you’re passionate about driving results and are committed to personal and professional growth, apply now to become part of The Agency Blueprint team.
Head of Client Delivery (Newcastle Upon Tyne) employer: Remote Assistants
Contact Detail:
Remote Assistants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Delivery (Newcastle Upon Tyne)
✨Tip Number 1
Familiarise yourself with the specific metrics and KPIs mentioned in the job description. Understanding how to scale placements and manage churn will show that you are aligned with the company's goals.
✨Tip Number 2
Prepare a brief case study or example of a system you've built in a previous role that aligns with their operational needs. This will demonstrate your hands-on experience and ability to implement effective solutions.
✨Tip Number 3
Research RemoteAssistants.ai and its competitors to understand their market position. Being able to discuss industry trends and potential growth strategies during your Loom video will set you apart.
✨Tip Number 4
Highlight your experience with tools like Notion and Airtable in your Loom video. Discussing how you've used these platforms to improve operations will resonate well with the hiring team.
We think you need these skills to ace Head of Client Delivery (Newcastle Upon Tyne)
Some tips for your application 🫡
Craft Your Loom Video: In your Loom video, be concise and engaging. Introduce yourself and clearly outline your strategy for scaling RemoteAssistants to 30 placements per month. Highlight your experience in managing team quality within a remote staffing model.
Tailor Your CV: Ensure your CV is tailored to the Head of Client Delivery role. Emphasise relevant experience in remote staffing, team management, and operational systems. Use metrics to showcase your achievements and how they align with the company's goals.
Outline Your Systems Experience: Attach a short note or document that details a system you’ve built in a similar role. Be specific about the tools you used (like Notion or Airtable) and how they improved efficiency or performance in your previous positions.
Align with Company Values: Familiarise yourself with the company's core values: conscientiousness, integrity, and self-improvement. In your application, reflect on how these values resonate with you and provide examples of how you've embodied them in your work.
How to prepare for a job interview at Remote Assistants
✨Showcase Your Leadership Skills
As the Head of Client Delivery, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past, especially in remote settings.
✨Demonstrate Your Understanding of Metrics
The role requires ownership of weekly metrics like placements and churn. Familiarise yourself with key performance indicators relevant to staffing agencies and be ready to discuss how you would manage and improve these metrics.
✨Prepare for Scenario-Based Questions
Expect questions about handling tough client situations or managing team quality in a remote environment. Think through potential scenarios and how you would approach them, showcasing your problem-solving skills.
✨Align with Company Values
The company values conscientiousness, integrity, and self-improvement. Reflect on how your personal values align with these and be ready to share examples that demonstrate your commitment to these principles.
