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For Companies At a Glance
- Tasks: Lead a remote team to scale client placements and enhance operational efficiency.
- Company: Join RemoteAssistants.ai, a dynamic staffing agency transforming into a productised service model.
- Benefits: Enjoy profit sharing, remote work flexibility, and opportunities for personal growth.
- Why this job: Be part of a mission-driven team focused on impactful growth and innovation in recruitment.
- Qualifications: Experience in remote staffing, strong leadership skills, and a detail-oriented mindset required.
- Other info: Submit a Loom video introducing yourself and your strategies for scaling the business.
The predicted salary is between 42000 - 84000 £ per year.
Location: Remote
Compensation: £60,000 profit share (after threshold)
Reports to: Founder (James)
Start Date: Immediate
Mission
To transform RemoteAssistants.ai from a high-profit placement agency into a recurring revenue, productised staffing business doing £2M+ per year — without founder dependence.
Outcomes You Own
- Scale placements from 15/month to 30+/month
- Launch and grow the £2.5K/month RAaaS model to £75K MRR in 6–9 months
- Build and lead the internal team (Heads of recruitment, CSMs, Sales support)
- Deliver <10>
- Maintain clean systems, SOPs, and reporting — visible to the founder weekly
- Make RA a business we can sell, raise on, or scale passively
Responsibilities
- Team Management & Delivery
- Oversee and support Heads of recruitment (fulfilment leads)
- Set and enforce SLAs: time to match, quality checks, onboarding support
- Hire and manage CSMs as client base grows
- Handle tough client situations and replacements
- Revenue & Performance Management
- Own weekly metrics: placements, revenue, churn, fulfillment margins
- Collaborate with sales to align delivery with demand
- Forecast capacity + manage monthly cash/ops plan
- Approve placement quality and ensure Liquid Accelerator training is baked into delivery
- Systems & Ops Infrastructure
- Build out operational dashboards in Notion or Airtable
- Maintain SOPs for end-to-end placement and RAaaS delivery
- Ensure all contracts, onboarding, and processes are systemised
- Improve automation and reduce founder bottlenecks
- Strategic Growth Support
- Help transition £6K placement clients into £2.5K/month MRR model
- Ideate upsell opportunities: 2nd VA, add-on services, premium tiers
- Prepare the company to be exit-ready (clean financials, metrics, org chart, IP docs)
You Are
- A builder and operator, not a babysitter
- Obsessed with detail, structure, and systems
- Experienced in remote staffing, outsourcing, or B2B service delivery
- Calm under pressure, good with people, and clear with standards
- Able to lead a team and push back when needed
- Hungry to scale something meaningful with autonomy
Bonus Points If You Have:
- Background in a company like Support Shepherd, Athena, MultiplyMii, or similar
- Built delivery teams or ops infrastructure in high-growth agencies
- Experience with Notion, Airtable, ClickUp, Slack, and async operations
- Understanding of UK/US client expectations + global VA markets (SA, PH, LATAM)
How to Apply
Send a Loom (max 3 min) introducing yourself and answering:
- How would you scale RA to 30 placements/month?
- How do you manage team quality in a remote staffing model?
Attach: Your CV or LinkedIn, A short note or doc outlining a system you’ve built in a similar role
Send to: kyra@theagencyblueprint.com
Subject line: GM – RemoteAssistants.ai – [Your Name]
COMPANY CORE VALUES:
Our core values shape everything we do at The Agency Blueprint and Remote Assistants, and we’re looking for someone who resonates with these principles:
- Conscientiousness: We strive for excellence and attention to detail, ensuring the highest quality work and integrity in everything we do for our clients.
- Integrity: We push boundaries, embrace growth, and continuously aim for higher standards and success.
- Become the Best You Can Be: We’re committed to self-improvement, empowering ourselves and others to grow and achieve more.
JOIN THE AGENCY BLUEPRINT TEAM:
Are you ready to join a fast-growing team and help shape the future of recruitment agency growth? If you’re passionate about driving results and are committed to personal and professional growth, apply now to become part of The Agency Blueprint team.
Contact Detail:
Remote Assistants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Delivery
✨Tip Number 1
Familiarise yourself with the company's core values and mission. When you create your Loom video, make sure to highlight how your personal values align with theirs, especially around conscientiousness and integrity.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your ability to scale teams and manage remote operations. This will show that you have the hands-on experience needed to meet their ambitious growth targets.
✨Tip Number 3
Research the tools mentioned in the job description, like Notion and Airtable. Being able to discuss how you've used these platforms effectively in previous roles will set you apart as a candidate who can hit the ground running.
✨Tip Number 4
Think strategically about upselling opportunities and client retention. In your Loom video, share innovative ideas on how you would transition clients to the RAaaS model and maintain high satisfaction rates.
We think you need these skills to ace Head of Client Delivery
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and outcomes expected from the Head of Client Delivery position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling Loom Video: Your Loom video is crucial. Keep it under 3 minutes and clearly articulate how you would scale RemoteAssistants.ai to 30 placements per month and manage team quality in a remote setting. Be confident and personable.
Tailor Your CV: Ensure your CV reflects your experience in remote staffing, outsourcing, or B2B service delivery. Highlight specific achievements that demonstrate your ability to build teams and manage operations effectively.
Showcase Your Systems Knowledge: In your short note or document, outline a system you've built in a similar role. This will demonstrate your operational expertise and understanding of the tools mentioned, such as Notion or Airtable.
How to prepare for a job interview at Remote Assistants
✨Showcase Your Leadership Skills
As the Head of Client Delivery, you'll be managing teams and overseeing operations. Be prepared to discuss your previous leadership experiences, how you've built and managed teams, and your approach to handling tough client situations.
✨Demonstrate Your Understanding of Metrics
This role requires a strong grasp of performance metrics like placements, revenue, and churn. Be ready to explain how you would track these metrics and use them to drive improvements in delivery and client satisfaction.
✨Highlight Your Systems Knowledge
Familiarity with tools like Notion, Airtable, and ClickUp is crucial. Prepare examples of systems or processes you've implemented in previous roles that improved efficiency or quality in service delivery.
✨Align with Company Values
The company values conscientiousness, integrity, and self-improvement. Think of specific instances where you've embodied these values in your work and be ready to share them during the interview.
