At a Glance
- Tasks: Support partners by resolving technical issues and improving transit network operations.
- Company: Join Via, a leader in transforming public transportation with innovative technology.
- Benefits: Competitive pay, equity options, hybrid work, and comprehensive health benefits.
- Other info: Enjoy a dynamic work environment with opportunities for growth and social good.
- Why this job: Make a real impact on public mobility while building your technical expertise.
- Qualifications: 1-2 years of experience in technical support or client-facing roles; recent grads welcome.
The predicted salary is between 40000 - 45000 £ per year.
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a Product Support & Operations Specialist at Via, you will be at the core of how our partners experience our technology. When local authorities, councils, and operators run into issues with the platform that powers their transit networks, you are who they turn to. You'll resolve problems with speed and precision, build trusted relationships with partners, and act as the bridge between their day-to-day realities and Via's Product and Engineering teams. This is a great opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a tangible impact from day one.
About the Role
- Get up to speed quickly through hands‑on training and mentorship, becoming a true expert on Via's platform, tools, and industry context.
- Prioritise operational issues and deliver technical, specific, and strategic responses with speed and quality, giving partners the clarity they need to keep their networks running.
- Build close relationships with partners, understanding their realities and pain points so you can advise them in ways that consistently improve deployment outcomes.
- Work cross‑functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions.
- Identify product and process improvement opportunities, acting as the bridge between partners and technical teams to shape prioritisation and scalability decisions.
About You
- 1–2 years of work experience, including placements or internships; we welcome recent graduates eager to grow in a fast‑paced, mission‑driven environment.
- Some prior experience in a technical support or client‑facing role, whether through a full‑time role, placement, or internship.
- Meticulous and analytical, with strong process orientation and the ability to manage multiple priorities simultaneously.
- An entrepreneurial problem‑solver who doesn't accept the status quo and is always looking for smarter solutions.
- A natural communicator who instinctively finds the right tone in every situation.
- Fluency in an additional language (German, Spanish, Arabic, French, Italian, Dutch, or Japanese) is a plus.
What We Offer
- Becoming part of a company that was awarded for its commitment to social good.
- Competitive compensation including equity.
- A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches.
- Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA.
- Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents.
- Cycle to Work Scheme – multiple options via Green Commute Initiative (GCI).
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Product Support & Operations Specialist employer: Remix
Via is an exceptional employer dedicated to transforming public transportation systems, offering a dynamic work culture that prioritises social good and employee growth. As a Product Support & Operations Specialist, you'll benefit from hands-on training, competitive compensation, and a comprehensive benefits package, all while working in a collaborative environment near Chancery Lane. Join us to make a meaningful impact in the world of transit technology and enjoy unique perks like a hybrid working model and support for working parents.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support & Operations Specialist
✨Get Involved in Local Logistics Meetups
Check out local transport and logistics meetups or industry events in your area. These gatherings are a goldmine for entry-level job seekers like us, allowing you to connect with industry professionals who might just point you towards a job, or even have open positions at companies like Remix.
✨Leverage University Career Services
If you're still at uni, make the most of your career services. They often have leads on entry-level positions in transportation and logistics, including internships or roles that might not be advertised elsewhere. Pop in for a chat and see how they can help us get our foot in the door.
✨Show Your Transport Passion Online
Create a public profile that showcases your passion for transportation. This could be a blog, a LinkedIn post about industry trends, or even an Instagram account where you share insights on logistics solutions. Visibility can lead to opportunities at companies like Remix.
✨Apply Through Our Website
When you find roles you're interested in, make sure to apply through our website. It's often the quickest way for hiring teams like Remix to see your application, and you might even get noticed by someone in the logistics department who appreciates your proactive approach!
We think you need these skills to ace Product Support & Operations Specialist
Some tips for your application 🫡
Highlight Relevant Experience:Even if you haven't worked in logistics before, any relevant experience counts! Include part-time jobs or projects where you managed schedules, inventory, or deliveries. Your CV should reflect your ability to handle responsibilities and your eagerness to learn in the transportation sector.
Show Your Organisational Skills:In logistics, being organised is key. In your cover letter, give examples of how you've effectively managed tasks or worked under pressure. Mention any tools or software you're familiar with—like Excel or logistics management systems—to boost your appeal with Remix.
Keep It Concise and Clear:For an entry-level role, we want your application to be straightforward. Don't overload your CV with jargon—keep it simple and highlight your skills and educational background. Make sure your formatting is clean so your killer qualities shine through.
Tailor Your Application to Remix:To catch our attention at Remix, emphasise your enthusiasm for the logistics field and your motivation to grow in this role. Reference specific aspects of the company that excite you in your cover letter—this shows us you're genuinely interested and not just sending out generic applications.
How to prepare for a job interview at Remix
✨Know Your Logistics Lingo
Brush up on the key terms and processes in transportation and logistics—think about things like supply chain management, freight forwarding, and inventory control. Being able to speak the language will show Remix that you’re genuinely interested and ready to jump in!
✨Show Off Your Problem-Solving Skills
In logistics, problem-solving is a huge part of the job! Be ready to answer situational questions where you demonstrate how you’d handle delays, routing issues, or stock shortages. This is your chance to highlight any relevant projects or experiences where you've tackled similar challenges.
✨Be Open About Your Learning Journey
As an entry-level candidate, focus on your eagerness to learn. Talk about why you’re excited about the transportation and logistics field and how you plan to develop your skills at Remix. This shows your potential and flexibility, which can go a long way!
✨Research Relevant Tools
Familiarise yourself with common logistics software and tools, like TMS (Transportation Management Systems) or WMS (Warehouse Management Systems). Mentioning these can help you stand out, as it'll show you're proactive and ready to hit the ground running!
