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For Companies At a Glance
- Tasks: Be the go-to person for client queries and ensure a top-notch service experience.
- Company: Join a boutique fintech company that values innovation and client satisfaction.
- Benefits: Enjoy flexible working, career growth, and 25 days annual leave plus bank holidays.
- Why this job: Make a real difference in clients' financial journeys while developing your skills.
- Qualifications: 2+ years in client services; fintech experience is a bonus but not essential.
- Other info: Dynamic team environment with opportunities to collaborate across various departments.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Remium is a boutique financial services company built to serve global businesses and high-net-worth individuals (HNWIs) with local and cross-border payment infrastructure. Our business clients range from Family Offices to SaaS providers and E-commerce operators, and our solutions simplify international payments, FX, treasury, and financial operations in a fully compliant digital ecosystem. By combining powerful digital tools with high-touch, human-led support, Remium delivers a seamless experience tailored to the complex needs of global finance.
The Role
We’re looking for a client-focused and detail-oriented Client Services Representative to join our growing team. In this role, you will be the first line of support for Remium’s private and corporate clients, ensuring a best-in-class service experience. You will handle day-to-day client queries, coordinate onboarding processes, and work closely with compliance, sales and product teams to ensure smooth client journeys across our financial ecosystem.
This role requires someone with excellent communication skills, strong organisational ability, and a passion for delivering exceptional service to demanding, high-value clients.
Key Responsibilities
- Act as first point of contact for client enquiries, ensuring timely and accurate resolution in line with SLAs.
- Support client onboarding by liaising with compliance and sales teams to ensure seamless account opening.
- Maintain accurate and detailed records of all client communications and requests.
- Assist with transactional queries, payment status updates, and account information requests.
- Escalate complex issues where required, while maintaining clear communication with the client throughout the process.
- Identify opportunities to enhance the client experience and provide feedback to internal teams.
- Collaborate with the sales team to ensure consistent proactive servicing of client accounts.
- Handle inbound and outbound client calls with professionalism, providing clear updates, reassurance and proactive engagement.
- Distribute client promotions and lifestyle benefits as part of our lifestyle management services, ensuring timely and targeted communication to the right client segments.
Experience & Knowledge
- 2+ years’ experience in a client services, customer support or relationship management role. Financial services or fintech experience is preferred but not essential.
- Familiarity with financial services such as FX, local and cross-border payments is desirable but not essential.
- Previous exposure to KYC/AML onboarding processes or working alongside compliance teams.
- Background in hospitality, concierge, or lifestyle management services is a plus.
- Proficiency with CRM systems (e.g., Salesforce, ZenDesk) and ticketing platforms is an advantage.
- Comfortable working within service-level agreements (SLAs) and meeting response-time expectations.
Skills
- Excellent verbal and written communication skills with a professional client-first approach.
- Strong telephone etiquette with the ability to manage calls confidently and warmly.
- Time management and prioritisation skills, balancing multiple requests with competing deadlines.
- Highly organised and detailed-oriented, ensuring accuracy in all client interactions and records.
- Problem-solving mindset with the ability to think critically and escalate appropriately.
- Strong collaborator and team player, able to work seamlessly across compliance, sales, and product teams.
- Multilingual skills are a plus, reflecting our international client base.
What We Offer
- Flexible working arrangements
- Opportunity to work with a fast-growing fintech brand
- Clear career progression pathways
- 25 days annual leave + bank holidays
Seniority level
- Entry level
Employment type
- Full-time
#J-18808-Ljbffr
Client Services Representative employer: Remium
Contact Detail:
Remium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Representative
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Client Services Representative role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common client service scenarios. Think about how you'd handle tricky client queries or onboarding processes. We want you to shine when it comes to showcasing your communication skills and problem-solving mindset!
✨Tip Number 3
Don’t forget to research Remium! Familiarise yourself with their services and client base. This will not only help you tailor your responses during interviews but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Remium family. Let’s get you that dream job!
We think you need these skills to ace Client Services Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client services. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role is all about client interaction, let your written communication shine! Use clear, professional language and make sure there are no typos. We love a good attention to detail!
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks effortlessly. In your application, mention any tools or methods you use to stay organised, especially if they relate to client management or financial services.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Remium
✨Know Your Client Services Inside Out
Before the interview, make sure you understand what client services mean in the context of financial services. Familiarise yourself with common client queries and how to handle them. This will show that you're proactive and ready to tackle the role head-on.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your verbal skills. Remember, it's not just about what you say, but how you say it!
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise effectively. Think of specific examples from your past experience where you successfully juggled competing deadlines. This will help illustrate your strong organisational ability to the interviewers.
✨Research Remium and Its Clients
Take some time to learn about Remium's services and their client base. Understanding their unique offerings and the challenges faced by high-net-worth individuals will allow you to tailor your responses and demonstrate your genuine interest in the company.
